Ruby Delgado
Edinburg
Summary
Results-driven Program Coordinator with expertise in case management, compliance monitoring, and staff training. Successfully managed a caseload of 50 clients while ensuring adherence to all HCS/CFC/TxHmL requirements. Supervising and monitoring 15 employees.
Overview
10
10
years of professional experience
Work History
Program Coordinator/Supervisor
Life Choices Unlimited
EDINBURG
04.2016 - Current
- Supervised EVV daily, monitoring clock-ins and clock-outs.
- Trained and mentored staff to enhance performance to meet all HCS/CFC/TxHmL requirements.
- Implemented safety protocols to ensure a secure work environment.
- Coordinated scheduling and resource allocation for efficient task management.
- Managed a case load of 50 clients.
- Conducted performance reviews and provided constructive feedback to employees.
- Resolved conflicts and addressed employee and family concerns effectively and promptly.
- Developed training materials for onboarding new team members, and continuous training throughout the year.
- Directed and supervised a team of 15 employees in daily operations.
- Complied with company policies, objectives and communication goals.
- Constant communication with families.
- Managed CFC, TxHML, HCS, In home ISS.
- Conducted inspections.
- Worked on IPC, Quarterlies, ICAPs, and IDRC.
Education
Associated of Social Work - Social Work
South Texas College
McAllen, TX05-2012
Skills
- Case management
- Compliance monitoring
- Staff training
- Performance evaluation
- Scheduling coordination
- Resource allocation
References
References available upon request.
Timeline
Program Coordinator/Supervisor
Life Choices Unlimited
04.2016 - Current
Associated of Social Work - Social Work
South Texas College