Craven Page
Brooklyn
Summary
Dynamic leader with proven expertise in security management and team supervision. Excelled in enhancing site safety and efficiency, training teams, and implementing cutting-edge security protocols. Offering several years of experience in the field overseeing work, maintaining safety and improving operations. Mastered in supervising, training, evaluating staff, responding top incidents and reporting on security status.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SITE SUPERVISOR
Christie
New York, NY
01.2021 - Current
- Supervisor and managing security staff by assigning tasks, providing guidance, and evaluating performance. Keeping record of security licenses, fire guard and providing uniform vouchers as needed.
- Training and development by ensuring security personnel are adequately trained in procedure's, protocols, and emergency response.
- Monitoring and evaluating by regularly inspecting and assessing security equipment and systems and evaluating the effectiveness of security measures.
- Security operations include enforcing security and procedures, responding to incidents and emergencies, reporting documentation, communicating with staff, management, and other stakeholders, ensuring compliance and safety regulations, assisting the security management and finally saleroom air Marshall by occupying the saleroom during auctions to ensure safety of guest and staff.
SECURITY FLOOR SUPERVISOR
Metro One LPSG
Manhattan, NY
03.2021 - 07.2023
- As a Security floor Supervisor I oversee facility security to protect all company assets.
- Also manage and/or implement security protocols related to the storage of confidential information and documents.
- Maintenance of staff of 10 plus security officers, conduct roll calls, assignment of posts on the work floor.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
CONTROL ROOM OPERATOR
Metro One
New York, US
08.2018 - 01.2021
- Serves as the central point of contact for multiple physical security systems at the client headquarter locations, including operating and maintaining over 600 security access control system, intrusion detection systems (IDSs), and an array of closed circuit television (CCTV) cameras.
- Records security system alarms, facilities and security system/equipment deficiencies, and other occurrences for appropriate follow-up.
- Dispatches security officers to alarm activations, security/emergency incidents, and other critical events occurring within the facility to determine the cause and to render immediate on-scene security and assistance, as required.
- Monitors world events for potential impact to client assets.
- Makes accurate and timely notifications to senior Agency leaders, functional representatives, and other key personnel during routine and emergency situations.
- Performs other security-related functions as directed by management, the client, and installation official.
- Promoted interdepartmental communication with employees, increasing speedy issue resolution.
- Responded immediately to emergency situations and implemented proper procedures to minimize impacts.
- Maintained strict compliance with industry regulations and standards, ensuring high level of operational integrity.
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
UNARMED SECURITY OFFICER
SKYLINE STEEL
Queens, US
08.2017 - 08.2018
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
Education
High School Diploma -
Grand Street Campus
BrooklynSkills
- Security
- Problem solving
- Customer service
- Excellent Communication
- Team leadership
- Presentation skills
- Computers and Electronics
- Organization
- Site coordination
- Training and development
- Common operating systems
- Strategic planning
- Safety management
- Supervisor
- Time management
- Multitasking
Certification
Guard Card
Languages
Spanish
Limited
Timeline
SECURITY FLOOR SUPERVISOR
Metro One LPSG
03.2021 - 07.2023
SITE SUPERVISOR
Christie
01.2021 - Current
CONTROL ROOM OPERATOR
Metro One
08.2018 - 01.2021
UNARMED SECURITY OFFICER
SKYLINE STEEL
08.2017 - 08.2018
High School Diploma -
Grand Street Campus