Craven Page
Brooklyn,USA
Summary
Dynamic leader with proven expertise in security management and team supervision, honed at Metro One for Christies. Excelled in enhancing site safety and efficiency, training teams, and implementing cutting-edge security protocols. Skilled in Microsoft Office and fostering a collaborative work environment, significantly improving operational outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Site Supervisor
Montro Protection (for Christies)
01.2021 - Current
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Developed work schedules for team members to maximize shift coverage.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Oversaw equipment maintenance routines regularly ensuring optimal performance levels across all machinery used onsite.
- Facilitated training programs for new hires, enhancing team skill sets and performance.
- Addressed and resolved onsite conflicts swiftly, maintaining positive and productive work environment.
Security Floor Supervisor
Metro One LPSG (for Christies)
03.2021 - 07.2023
- As a Security floor Supervisor I oversee facility security to protect all company assets
- Also manage and/or implement security protocols related to the storage of confidential information and documents
- Maintenance of staff of 10 plus security officers, conduct roll calls, assignment of posts on the work floor
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Control Room Operator
Metro One (for Christies)
08.2018 - 01.2021
- Serves as the central point of contact for multiple physical security systems at the client headquarter locations, including operating and maintaining over 600 security access control system, intrusion detection systems (IDSs), and an array of closed circuit television (CCTV) cameras
- Records security system alarms, facilities and security system/equipment deficiencies, and other occurrences for appropriate follow-up
- Dispatches security officers to alarm activations, security/emergency incidents, and other critical events occurring within the facility to determine the cause and to render immediate on-scene security and assistance, as required
- Monitors world events for potential impact to client assets
- Makes accurate and timely notifications to senior Agency leaders, functional representatives, and other key personnel during routine and emergency situations
- Performs other security-related functions as directed by management, the client, and installation official
- Promoted interdepartmental communication with employees, increasing speedy issue resolution.
- Responded immediately to emergency situations and implemented proper procedures to minimize impacts.
- Maintained strict compliance with industry regulations and standards, ensuring high level of operational integrity.
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
Floor Guard
Metro-one (for Christies)
08.2018 - 09.2018
- Promoted a positive atmosphere by engaging with customers and answering questions about facility offerings.
- Reduced incidents of rule violations by enforcing facility policies fairly and consistently.
- Demonstrated commitment to continuous improvement by actively participating in staff meetings, trainings, and professional development opportunities related to the role of Floor Guard or general facility management practices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Expedited event set-up and tear-down procedures while minimizing disruption to ongoing facility operations.
Unarmed Security Officer
SKYLINE STEEL
08.2017 - 08.2018
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
Education
High school diploma - Business
Grand street campus
Street, MD06.2000
High school diploma - Business
Grand street campus
Street, MD06.2000
Skills
- Microsoft Office
- Outlook
- Word
- Security
- Typing
- Training
- Stocking
- Team Player
- Customer Service
- CCTV
- Loss Prevention
- Operating Systems
- Active Directory
- Microsoft Windows
- Help Desk
- Computer Networking
- Microsoft Windows Server
- Desktop Support
- Writing
- Computers and Electronics
- Team Supervision
- Site coordination
- Site Safety
- Safety awareness
- Security management
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Guard Card
Additionalinformation - Skillsandtechnicalproficiencies
- Microsoft Office
- Outlook
- Word
- Common operating systems
- Spanish (Understandable)
- Computers and Electronics
Timeline
Security Floor Supervisor
Metro One LPSG (for Christies)
03.2021 - 07.2023
Site Supervisor
Montro Protection (for Christies)
01.2021 - Current
Control Room Operator
Metro One (for Christies)
08.2018 - 01.2021
Floor Guard
Metro-one (for Christies)
08.2018 - 09.2018
Unarmed Security Officer
SKYLINE STEEL
08.2017 - 08.2018
High school diploma - Business
Grand street campus
High school diploma - Business
Grand street campus
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