Donna Witkowski
Colchester,CT
Summary
Highly motivated and committed medical office professional with over 20 years' management experience. Skilled in human resources, communication, and organization. Works well independently and in teams. Strong project coordination abilities. Excellent interpersonal skills with a talent for multitasking and prioritizing. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, eager to utilize time management. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Site Supervisor
CT Orthopedic and Hand Surgery
Willimantic, CT
03.2015 - Current
- Responsible for supervising and supporting a staff of 10+ medical professionals, ranging from physicians, physician assistants, medical assistants, front desk staff, radiology technicians, and surgical schedulers on a daily basis.
- Ability to jump into each role to help the office run efficiently and smoothly.
- Correcting and reviewing employee errors.
- Responding to daily emails, patient complaints, and overseeing employees' daily tasks to ensure accuracy and efficiency.
- In charge of daily tally of patients' payments and bank deposits.
- Opening and distributing daily mail.
- Responsible for all medical records request, workers' comp correspondence, and attorney calls and requests.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Participate in weekly meetings with managers, as needed.
- Organized daily workflow for the team, ensuring tasks were completed on time.
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
- Resolved work issues and team conflicts to promote progress on complex projects.
- Established and maintained close working relationships with staff.
- Created training materials for new hires and provided orientation sessions.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Developed compensation plans including salary surveys, job evaluations, bonus plans.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
- Provided guidance to managers on disciplinary action and performance management.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
Office Manager
Orthopedic Associates of Middletown
Middletown, CT
03.2001 - 02.2011
- Responsible for supervising and maintaining a full-time satellite office for a large orthopedic practice.
- Responsible for patient check-in and checkout, including verifying insurance and demographic information.
- Processed prior authorization, referrals, and verified coverage.
- Scheduled and authorized procedures (MRI, CT, ultrasound, bloodwork, EMG).
- Trained all employees in office procedures.
- Ordered all office and medical supplies.
- Scanned all daily paperwork into patient charts and prepared charts for the following day's appointments.
- Deposited all daily co-payments.
- Accommodated needs of the practice when there was a schedule change, including rescheduling all patients.
- Familiar with medical coding, common billing systems, and workers' compensation claims.
- Answered multiple phone lines.
- Scheduled surgery for physicians when needed.
Education
Certificate Program - Business Administration focus on Medical office
Huntington Institute
Norwich, CT01.1996
Pre requisition - Pre-Nursing Program
Middlesex Community College
Middletown, CT01.1992
High school diploma - Business Administration
Bacon Academy
Colchester, CT06.1990
Skills
- CPT Coding/Billing
- Allscripts
- Insurance Verification
- Supervising experience
- Data collection
- OUTLOOK
- EClinicalWorks
- Authorizations
- Workers' Compensation
- Transcription
- MICROSOFT OFFICE
- EXCEL
- Medical Scheduling
- ELECTRONIC HEALTH RECORDS
- Leadership
- Medical Records/legals
- Employee Orientation/Human Resource
- MS OFFICE (10 years)
- EPIC
- Analysis skills
- Medical coding
- ICD-10
- ICD-9
- Clerical experience
- QuickBooks
- Microsoft Office
- Computer skills
- Data entry
- Information security
- Benefits Administration
- Staff Management
- Employee Retention
- Employee Relations
- Payroll completion
- HR services
- Training and mentoring
- Interviewing techniques
- Recruitment
Timeline
Site Supervisor
CT Orthopedic and Hand Surgery
03.2015 - Current
Office Manager
Orthopedic Associates of Middletown
03.2001 - 02.2011
Certificate Program - Business Administration focus on Medical office
Huntington Institute
Pre requisition - Pre-Nursing Program
Middlesex Community College
High school diploma - Business Administration
Bacon Academy
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