Cree Crews
Avon,IN
Summary
Customer Service professional with over 6 years of experience, recognized for maintaining high levels of customer satisfaction and driving company success. Demonstrates a proven ability to build rapport with clients while consistently meeting deadlines. Strong skills in time management and prioritization enhance efficiency in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Human Resources Specialist
Ascension
Indianapolis, US
10.2021 - Current
- Handling associates concerns
- Providing Resources for associates
- Answer questions about an organization's policies
- Payroll
- Benefits
- License , Certifications ,and Education
- Data Entry
Title Specialist / Inbound Call Center Rep
Insurance Auto Auctions
Indpls, US
07.2019 - 10.2021
- Handling over 60 + inbound calls from insurance adjusters, insureds, claimants, and lienholders
- Providing total loss claim information
- Assure to meet quota and daily, weekly, monthly goals to assure of being in accordance w/ QA
- Reviewing title documents to prepare for vehicle transfer for insurance providers
- Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time
- Tolerance for repetitive work in fast-paces, high production in remote environment
Customer Service Manager
WALMART SUPERCENTER
Indpls, US
09.2016 - 07.2019
- Aid in the recruitment, training and mentoring of cashiers, supervise and schedule cashiers and ensure compliance of payroll budgets
- Facilitate the authorization and validity of customer returns, exchanges, check authorizations, voids and discretion discounts
- Proficiently expedite front lines, direct flow of customers, and assure that all transactions are processed accurately, oversee and manage the entire front end department
- Handle all patient complaints, escalated issues and discretions in a timely and concerned fashion
Call Center Team Lead
Xerox
Indpls, US
10.2014 - 08.2016
- Oversee 12-15 call center reps under the direction of the call center manager, ensure that daily, weekly, monthly quotas are met and/or exceeded
- Maintain QA standards for staff, assure of compliance with company policies and guidelines, communicate with team members and management team
- Assist representatives in handling inbound/outbound calls from insurance holders, doctors' offices, other insurance providers, etc., provide benefit information, submit claims, file grievances/complaints, escalate unresolvable issues to superior
- Provide coaching when necessary, create an improvement plan to go alongside with, as well as assure that team members stay afloat continued training
Education
Bachelor of Science - Health Administration
Purdue University
West Lafayette, IN09-2024
High School Diploma -
BEN DAVIS HIGH SCHOOL
Indpls, IN05.2012
Skills
- Analytical Problem Solving
- Knowledge of Medical Terminology
- Verbal/Written Communication
- Client Support
- Customer Support Operations
- Detail-Oriented Data Management
- Proficient in Multiline Communication Systems
- Team Leadership
- Cash Management
- Microsoft Excel
- Microsoft Office Proficiency
- ICD-10
- Insurance Eligibility Verification
- Document Verification
- Implementation of Policies
- Microsoft Office Suite
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Human Resources Specialist
Ascension
10.2021 - Current
Title Specialist / Inbound Call Center Rep
Insurance Auto Auctions
07.2019 - 10.2021
Customer Service Manager
WALMART SUPERCENTER
09.2016 - 07.2019
Call Center Team Lead
Xerox
10.2014 - 08.2016
Bachelor of Science - Health Administration
Purdue University
High School Diploma -
BEN DAVIS HIGH SCHOOL