Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cree Dowery

Atlanta,US

Summary

Customer Service Specialist with extensive experience in addressing and resolving customer issues. Recognized for a strong commitment to team collaboration and consistently achieving positive outcomes. Reliable and adaptable, equipped with exceptional communication and problem-solving skills that enhance customer satisfaction and drive operational success. Passionate about delivering outstanding service while fostering a supportive team environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

HR Assistant

Amazon
09.2023 - 06.2025
  • Implement self-serve HR tools, promoting employee autonomy
  • Streamline processes, leading to measurable satisfaction gains
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Resolved customer complaints through effective problem-solving techniques.

Customer Service Advocate

United Health Group
09.2021 - 11.2023
  • Assisted customers in navigating healthcare services and benefits.
  • Documented interactions accurately in CRM systems for compliance tracking.
  • Managed high call volume, prioritizing urgent cases while maintaining attention to detail.
  • Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.

Technical Support Specialist

Asurion
05.2019 - 10.2021
  • Ensured service continuity during outages, showcasing strong problem-solving abilities.
  • Documented customer interactions and resolutions in support ticketing system for tracking and reference.
  • Analyzed customer feedback to identify trends, contributing to product improvements and enhanced user experience.
  • Provided technical assistance to customers, troubleshooting software and hardware issues effectively.

Education

High School -

Trezevant High School
Memphis, TN
01.2009

Skills

  • Adaptability
  • Customer service
  • Critical thinking
  • Call management
  • Microsoft Office Suite
  • Technical support
  • Live chat support
  • Customer satisfaction
  • Data entry
  • Written and oral communication

Certification

Service Hub Software

Timeline

HR Assistant

Amazon
09.2023 - 06.2025

Customer Service Advocate

United Health Group
09.2021 - 11.2023

Technical Support Specialist

Asurion
05.2019 - 10.2021

High School -

Trezevant High School

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