Creighton Kaui
Kent,WA
Summary
Motivated leader and problem-solver with extensive experience in above and below wing operations. Proven track record of promoting organizational efficiency and driving company success. Utilizes independent decision-making skills and sound judgment to make impactful contributions to the team. Dedicated professional committed to achieving excellence in all endeavors.
Overview
8
8
years of professional experience
Work History
Manager of Passenger Service
Horizon Air
04.2023 - Current
- Lead MOD team ensuring compliance and enhanced performance, fostering positive team culture.
- Optimize staffing and budget for passenger services, achieving measurable efficiency improvements.
- Collaborate on strategic training and equipment, maintaining strong partnerships.
- Represent Horizon Air with integrity at community events, enhancing brand reputation.
Supervisor Station Operations
Alaska Airlines
09.2022 - 04.2023
- Supervised station operations, boosting efficiency and minimizing delays through team workflow optimization.
- Managed staff schedules, enhancing coverage and operational consistency.
- Implemented safety protocols and audits, ensuring compliance and reducing incidents.
- Resolved operational challenges, leading to measurable service delivery improvements.
Customer Service Supervisor
Horizon Air
01.2022 - 09.2022
- Led team in scheduling and training, ensuring optimal performance and compliance.
- Investigated flight delays, proposed solutions, enhancing punctuality.
- Ensured operational tools were functional, coordinating with ITS and facilities.
- Supervised ticketing, baggage handling, and security, maintaining high standards.
- Monitored FAA compliance, regularly reviewing regulations and documents.
- Lead and develop customer service teams, ensuring operational excellence in flight scheduling, security, and passenger services. Drive continuous improvement in delay reduction.
Customer Service Agent/Team Captain
Horizon Air
09.2017 - 01.2022
- Ensured FAA compliance, enhancing safety and operational integrity.
- Conducted audits, identifying improvements for efficiency and compliance.
- Managed check-in and boarding, boosting customer satisfaction and punctuality.
- Trained new hires, fostering a skilled team and enhancing service delivery.
Education
Associate - Business administration
Whatcom Community College
Bellingham, WA12.2022
Skills
- Staff development
- Budget Health and Adherence
- Proficient in Microsoft Office
- Goal-oriented planning
- Team leadership
- Regulatory compliance
- Performance assessment strategies
- Analytical data evaluation
- Effective problem resolution
- Effective communication
- Workforce engagement
- Operational efficiency enhancement
- Effective leadership
Timeline
Manager of Passenger Service
Horizon Air
04.2023 - Current
Supervisor Station Operations
Alaska Airlines
09.2022 - 04.2023
Customer Service Supervisor
Horizon Air
01.2022 - 09.2022
Customer Service Agent/Team Captain
Horizon Air
09.2017 - 01.2022
Associate - Business administration
Whatcom Community College
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