Michael Pope
Seattle,WA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
Work History
Ground Service Trainer
Horizon Air
02.2002 - Current
- Developed and delivered training curricula on ground service policies and procedures and customer engagement techniques.
- Facilitated on-the job training with new hire and veteran employees especially related to loading aircraft and recording/reporting load data to weight and balance systems
- Collaborated with team members from many work groups to develop tools and programs related to aircraft weight and balance
- Developed and taught procedures and policies concerning safety of guests and fellow employees
Education
Master of Science - Natural Resources Management
University of Washington
Seattle, WA05.1983
Bachelor of Science - Park Administration/Biology
Shepherd College
Shepherdstown, WV05.1979
Skills
- Customer service expertise
- Collaborative networking abilities
- Teamwork and collaboration
- Excellent communication
- Attention to detail
- Analysis and resolution of operational issues
- Compliance assessment
- Adaptability and flexibility
Recognition
Continuous Improvement Award QX Trainers Conference 2013
QX Award of Excellence 2015
QX Pathfinder Award 2020
Timeline
Ground Service Trainer
Horizon Air
02.2002 - Current
Master of Science - Natural Resources Management
University of Washington
Bachelor of Science - Park Administration/Biology
Shepherd College