Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Work Availability
Timeline
Hi, I’m

Cassi Wagoner

Customer Service Professional, Sales Analyst
Katy,TX
Cassi Wagoner

Summary

Dedicated to demonstrating and providing high energy memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.

Background includes 15 plus years of customer service, training and restaurant work in diverse environments. Adept at multitasking, and ever changing in fast-paced environments to meet customer needs and support team members. Srongly Well-versed in communication and people skills. Innovative and creative on the spot thinking.

Overview

15
years of professional experience
1
Certification

Work History

Starbucks

Barista Trainer, Customer Service
09.2021 - 06.2025

Job overview

  • Delivered outstanding customer service experience with our store averaging 50,000 a week in revenue with a 95% score in customer satisfaction. Met time goals daily peak average of 50 second out the window time. All day 80 second out the window time.
  • Exceeding customer expectations.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching for success.
  • Controlled line and crowd with quick, efficient service.

Amway

Independent Business Owner
08.2024 - 01.2025

Job overview

  • Delivered innovative thinking to promote business via social media to generate leads and maximize brand identity.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients. Built relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Cornelius Nursery

Customer Service Cashier
04.2021 - 09.2021

Job overview


  • Enabled customers to feel welcomed, important, and appreciated by answering questions to educate and deliver value to consumers.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Redeemed coupons to discount purchases, balanced cash drawer and customer transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

Katy Independent School District

East Transportation KISD Bus Driver
04.2016 - 05.2017

Job overview

  • Adhered responsibility to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Acted calmly, productively and professionally under pressure to defuse students.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
  • Developed and maintained positive relationships with passengers and other drivers.

Sprouts

Customer Service Cashier
01.2016 - 08.2016

Job overview

  • Welcomed customers and exceeded customer expectations.
  • Passion for developing and building customer relations by educating consumers.
  • Actively listened to customers, promptly handled concerns and escalated major issues to supervisor and team.
  • Processed refunds and exchanges in accordance with company policy and maintained accurate balanced cash drawer, resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.

Top Golf

Marketing Champion, Trainer, Bay Host
10.2014 - 03.2016

Job overview

  • Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Delivered best of class customer service to guarantee a customer satisfaction experience.
  • Developed actionable insights to continually improve branding efforts.
  • Researched industry and marketplace trends to develop marketing solutions and enhance business operations.

Education

Cypress Springs Highschool
Cypress, TX

High School Diploma
05-2007

University Overview

Skills

  • Leadership experience
  • Beverage preparation techniques
  • Health codes understanding
  • Training background
  • Customer Service expertise
  • Sales proficiency
  • Sales promotion
  • Health and safety compliance
  • Performance monitoring
  • Employee performance management
  • Performance improvements
  • Complaint handling

Accomplishments

Accomplishments
  • Collaborated with team and drove record high sales that elevated the store's ranking in the company from #1.
  • Served individually made coffee drinks to over 300 customers daily. Memorized over 50 recipes.
  • Supervised team of staff members.
  • Achieved average peak window time of 50 seconds through effectively listening and assisting team.
  • Achieved average window time all day of 80 seconds by executing avid team work with accuracy and efficiency.

Certification

  • Food Handlers License

Languages

English
Full Professional
Spanish
Elementary

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Crafting and DIY Projects
  • Mindfulness Practices
  • Passionate about balancing physical health with mental and emotional wellness
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Independent Business Owner
Amway
08.2024 - 01.2025
Barista Trainer, Customer Service
Starbucks
09.2021 - 06.2025
Customer Service Cashier
Cornelius Nursery
04.2021 - 09.2021
East Transportation KISD Bus Driver
Katy Independent School District
04.2016 - 05.2017
Customer Service Cashier
Sprouts
01.2016 - 08.2016
Marketing Champion, Trainer, Bay Host
Top Golf
10.2014 - 03.2016
Cypress Springs Highschool
High School Diploma