Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Patricia Adesope

Technical Specialist/ Customer Service/ Crew Trainer
Newark,OH

Summary

A 20 years old Junior at Ohio State University, majoring in Bio-chemistry. Love everything about beauty and most especially the skin. Always loved helping people. Successful Crew Trainer with 4 years of experience, focused on maximizing team success by providing new members with great training. Hardworking and passionate representative with strong organizational skills eager to secure this job position, and ready to help team achieve company goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Technical Specialist/ Customer Service/Certified Crew Trainer

Montelaro Cooperation
Newark, OH
01.2018 - Current
  • Enjoy working for Ronald McDonald's family/ company. This job was to train new employee, teach them to love their job or whatever position anyone get placed in. Mostly whenever managers are not available crew trainer always get put in charge. Speaking to customers about wrong or not well made orders, and making sure customers either get refunded or replacement order.
  • Managed over 70 customer calls per day.
  • Recommended technology upgrades to improve client security
  • Organized system operating procedures to strengthen controls

Stocking Crew Member

Amazon DCM5
Newark, OH
10.2021 - 03.2022
  • Performed Stock packages in correct bags, zip bags up and make them ready for driver(s).
  • Increased time working than socializing.
  • Consistently lifted materials weighing as much as 50 pounds per day.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking
  • Maintained effective team member communication
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
  • Simplified shipping and receiving processes for improved workflow

Service Crew Member

Walmart
Newark , Ohio
06.2021 - 12.2021
  • Walmart crew trainer, check customers out when ready to be checked out.
  • Communicate with customers.
  • Operated cash registers and POS systems, handling over $10,000 in cash daily.
  • Made change and returned correct cash and coin to patrons
  • Greeted customers promptly and took orders to keep flow of traffic moving
  • Performed shift change tasks each day to keep store neat and running smoothly
  • Calculated totals, processed payments and issued receipts
  • Talked with customers about project specifications, budgets and timelines for top-notch customer service

Customer Service Representative/Data Analyst

Malone University Alumni
Canton, OH
09.2020 - 09.2021
  • Calling Alumni's and willingly asking generously for some donation.
  • Processed 300-550 invoices each weeks and mailed documentation to clients.
  • Responded to customer requests for products, services and company/ department information.
  • Provided primary customer support to internal and external customers
  • Processed customer adjustments to maintain financial accounts
  • Recorded account information to open new customer accounts
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Delivered prompt service to prioritize customer needs
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives

Education

High School Diploma -

Newark High School
Newark, OH
08.2017 - 05.2020

Some College (No Degree) - Biochemistry (Pre-med)

Malone University
Canton, OH
08.2020 - 05.2021

Bachelor of Science - Biochemistry (pre-med)

Ohio State University
Columbus, OH
08.2021 - Current

Skills

  • Customer service expertise
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Timeline

Stocking Crew Member

Amazon DCM5
10.2021 - 03.2022

Bachelor of Science - Biochemistry (pre-med)

Ohio State University
08.2021 - Current

Service Crew Member

Walmart
06.2021 - 12.2021

Customer Service Representative/Data Analyst

Malone University Alumni
09.2020 - 09.2021

Some College (No Degree) - Biochemistry (Pre-med)

Malone University
08.2020 - 05.2021

Technical Specialist/ Customer Service/Certified Crew Trainer

Montelaro Cooperation
01.2018 - Current

High School Diploma -

Newark High School
08.2017 - 05.2020
Patricia AdesopeTechnical Specialist/ Customer Service/ Crew Trainer