Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
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Kristy (Kris) Perkins

Kristy (Kris) Perkins

Whitwell,TN

Summary

With 3+ years of experience in commercial food equipment and 15 years in HVAC servicing and repair, this dedicated and detail-oriented technical support professional specializes in working with Imperial Range, Bizerba, and TurboChef brands. Possessing strong proficiency in creating and resolving warranty claims, this individual is CFESA certified in Gas and Steam Food Equipment. Additionally, holds an EPA 608 accreditation, showcasing extensive knowledge and skills in the industry.

Overview

15
15
years of professional experience
3
3

Certifications

Work History

Inside Hot Side Service Technical Specialist

Parts Town
04.2022 - Current
  • Inside Hot Side Technical Specialist with factory training from Turbo Chef, Bizerba, and Imperial Range.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Assistant Brand Specialist for Imperial Range.
  • Created and handled technical issues on warranty claims for Imperial, Bizerba , and Turbo Chef.
  • Developed technical documentation for Imperial Range and Turbo Chef.
  • Created the Imperial Parts ID program from scratch Creating and teaching the Imperial Parts Identification training classes.
  • CFESA Certified in Gas and Steam food equipment.
  • Delivered polished presentations detailing technical specifications for Imperial and Turbo Chef units.
  • Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.

HVAC/Commercial Appliance Expert

Just Answer
10.2024 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

HVAC Technical Service Manager

CASE HEATING AND AIR
01.2022 - 03.2022


  • Participated in industry conferences and workshops to stay abreast of emerging technologies, ensuring our services remained relevant and competitive in the market.
  • Mentored junior technicians in advanced troubleshooting techniques, increasing their problem-solving abilities and empowering them to resolve issues more efficiently.
  • Maximized system uptime by conducting thorough root cause analysis on recurring problems to prevent further occurrences effectively.
  • Managed a team of technicians, ensuring timely resolution of service requests and maintaining high-quality standards in all work performed.
  • Reduced downtime for clients by developing proactive maintenance strategies and implementing preventative measures.
  • Collaborated with sales teams to provide accurate technical information during the pre-sales process, resulting in increased client confidence and successful contract acquisitions.
  • Developed comprehensive training programs for new hires, ensuring consistent quality of service across the team.

HVAC Lead Service Technician

Weatherview Refrigeration Heating and A/C
12.2012 - 04.2021
  • Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
  • Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
  • Enhanced team productivity, conducting thorough training sessions for new technicians.
  • Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
  • Optimized inventory management processes, accurately tracking parts usage and replenishing stock as needed for seamless operations.
  • Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
  • Coordinated with manufacturers to stay informed on the latest product updates and technical specifications, enhancing overall expertise within the team.
  • Increased equipment uptime by performing timely and accurate maintenance on machinery.
  • Maintained detailed records of all service activities, facilitating easy tracking of work history and warranty information for clients.
  • Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
  • Reduced equipment downtime, ensuring proper calibration and alignment of components during routine inspections.
  • Managed a team of technicians responsible for servicing a diverse range of industrial equipment across multiple client sites.
  • Inspected equipment to diagnose operational issues.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Read and followed technical documentation to complete accurate repairs.
  • Investigated customer complaints to identify cause of malfunctions.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Coordinated with parts department to determine availability of necessary components.

Education

GED -

Chattanooga State Community College
Chattanooga, TN
12-2009

Skills

  • Customer Service Expertise
  • Effective Troubleshooting
  • Technical Support Expertise
  • Conflict Resolution Techniques
  • CFESA Certified
  • Residential Appliance Repair
  • Commercial and Residential HVAC Expertise
  • Proficient in EPA 608 Regulations
  • Warranty Claims Resolution
  • Diagnostic skills

Certification

  • Residential Appliance Repair Diploma
  • CFESA Gas certification, 02/24 to 02/29
  • CFESA Steam certification, 04/23 to 04/28
  • EPA 608 Certification
  • HVAC Diploma in Commerical and Residential HVAC systems
  • Imperial Range Factory Technical Training
  • Bizerba Factory Technical Training
  • TurboChef Factory Technical Training

Accomplishments

    Created Imperial Range Parts Identification training courses.

    Residential Appliance Repair Diploma

    HVAC Diploma in Commercial and Residential Repair.

    Became A Just Answer Expert for Appliance/HVAC repair with verified credentials

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

HVAC/Commercial Appliance Expert

Just Answer
10.2024 - Current

Inside Hot Side Service Technical Specialist

Parts Town
04.2022 - Current

HVAC Technical Service Manager

CASE HEATING AND AIR
01.2022 - 03.2022

HVAC Lead Service Technician

Weatherview Refrigeration Heating and A/C
12.2012 - 04.2021

GED -

Chattanooga State Community College

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Kristy (Kris) Perkins