Creighton White

• Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Evaluated customer data to identify and prevent fraudulent activities.
• Reviewed transactions and receipts to identify any suspicious activity.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Summarized all key information regarding investigation into detailed report for delivery to client.

• Take inbound calls assisting customers with their financial needs
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Transported merchandise pallets to move in warehouse.
• Checked numbers manually and used hand-held equipment to locate products.
• Received incoming merchandise and stored in correct stock locations.
• Shelved new and returned inventory according to proper storage procedures.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.

• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Spoke to customers in native language to increase loyalty and establish relationships.
• Assisted call-in customers with questions and orders.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
• Guided aircraft into and out of parking positions using hand signals.
• Transferred luggage from aircraft to collection areas safely using mobile cart equipment.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.