Jayne Scott
Senior Fraud and Claims Operations Specialist
Vancouver,WA
Summary
Independent team player, with over twenty years of direct fraud experience including kite detection, transactional fraud detection and account closure. Work effectively in a team environment and across all organizational levels, with a focus on flexibility, collaboration, and adaptability.
Overview
35
35
years of professional experience
Work History
Senior Fraud & Claims Operations Representative
Wells Fargo Bank, N.A.
04600-02-WA-Remote-002
03.2013 - 12.2025
- Reviewed 50 plus reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Facilitated closure of accounts with fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Developed and implemented procedures to detect and prevent fraud.
- Tracked fraud cases and monitored trends to develop strategies for prevention
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk
Fraud and Claims Specialist 3
Wells Fargo Bank, N.A.
Portland, OR
04.1991 - 07.2008
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong communication and organizational skills through working on group projects.
- Strengthened communication skills through regular interactions with others.
- Applied effective time management techniques to meet tight deadlines.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Learned and adapted quickly to new technology and software applications.
- Provided professional services and support in a dynamic work environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
Education
Associates of Science degree -
06.2013
Skills
- Ability to meet or exceed business goals and objectives, while fostering team atmosphere
- Excellent verbal, written, and interpersonal communication skills
- Handle confidential material in professional manner
- Organize and manage multiple priorities
- Strong analytical skills with high attention to detail and accuracy
- Perform risk reviews on accounts generated in UW (Universal Workstation) and take appropriate action on case by case basis while exceeding department production standards applying fraud team processes and procedures
- Review more complex account activity navigating multiple computer system windows, applications, and search tools to find information to make timely and independent judgement decisions in fast-paced and results-driven environment
- Mentor peers and new hires & facilitate job shadows
- Assist management with projects to support business group as request
- Mentor peers and new hires
- Service Accounts
- High-Exposure Claims
Timeline
Senior Fraud & Claims Operations Representative - Wells Fargo Bank, N.A.
03.2013 - 12.2025
Fraud and Claims Specialist 3 - Wells Fargo Bank, N.A.
04.1991 - 07.2008
Portland Community College - Associates of Science degree,