Creola Dickerson
Cincinnati,OH
Summary
Experienced Manager and business development professional with a proven track record in fostering and nurturing long-term relationships. Strong expertise in the spirits industry as Head Single Barrel Ambassador and Executive Bourbon Steward. Seeking to utilize my experience to enhance my career with a respected organization that rewards hard work and proven track record of success.
Overview
24
24
years of professional experience
Work History
Head Single Barrel Ambassador
New Riff Distilling
Newport, KY
03.2016 - Current
- Manages high-performing team to effectively lead single barrel selection experiences.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
Senior Office Coordinator
Cincinnati Preschool Promise
Cincinnati, OH
04.2016 - 05.2017
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Reconciled account files and produced monthly reports for board meetings.
General Manager
Graeters Manufacturing
Cincinnati, OH
02.2014 - 04.2016
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Owner/Operator
Goodies Barbecue Restaurant
Cincinnati, OH
02.2000 - 09.2013
- As Owner-Operator, accepted a unique opportunity to oversee an urban restaurant, and immediately set to work revitalizing sales through strong financial management and initiation of new marketing strategies
- Streamlined operational procedures, wrote policy and procedure manuals, established inventory tracking systems, increased productivity
- Wrote business plans incorporating demographics, target markets, and marketing strategies including catering services
- Brought all receivable and payable accounts under control and established a cash flow plan.
- Ranked among the 20th largest minority businesses in the Cincinnati area (2010).
Education
Bachelor of Arts - English Literature
University of California - Davis
Davis, CASkills
- Sales Development
- Customer Consultations
- Business Planning
- Product Branding
- Sales Team Leadership
- Cross-Functional Collaboration
- Networking Events
- Team Recruiting and Onboarding
Area Of Strength And Expertise
- BUSINESS DEVELOPMENT
- RELATIONSHIP BUILDING
- MARKETING
- TEAM MANAGEMENT
- FINANCIAL STRATEGIST
- PROJECT MANAGEMENT
- COST CONTROL
- CROSS-FUNCTIONAL SKILLS
- CONTRACT NEGOTIATION
Timeline
Senior Office Coordinator
Cincinnati Preschool Promise
04.2016 - 05.2017
Head Single Barrel Ambassador
New Riff Distilling
03.2016 - Current
General Manager
Graeters Manufacturing
02.2014 - 04.2016
Owner/Operator
Goodies Barbecue Restaurant
02.2000 - 09.2013
Bachelor of Arts - English Literature
University of California - Davis