Creola Dickerson
Cincinnati,OH
Summary
Experienced Manager and business development professional with a proven track record in fostering and nurturing long-term relationships. Strong expertise in the spirits industry as Head Single Barrel Ambassador and Executive Bourbon Steward. Seeking to utilize my experience to enhance my career with a respected organization that rewards hard work and proven track record of success.
Overview
24
24
years of professional experience
Work History
Head Single Barrel Ambassador
New Riff Distilling
03.2016 - Current
- Manages high-performing team to effectively lead single barrel selection experiences.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
Senior Office Coordinator
Cincinnati Preschool Promise
04.2016 - 05.2017
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Reconciled account files and produced monthly reports for board meetings.
General Manager
Graeters Manufacturing
02.2014 - 04.2016
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Owner/Operator
Goodies Barbecue Restaurant
02.2000 - 09.2013
- As Owner-Operator, accepted a unique opportunity to oversee an urban restaurant, and immediately set to work revitalizing sales through strong financial management and initiation of new marketing strategies
- Streamlined operational procedures, wrote policy and procedure manuals, established inventory tracking systems, increased productivity
- Wrote business plans incorporating demographics, target markets, and marketing strategies including catering services
- Brought all receivable and payable accounts under control and established a cash flow plan.
- Ranked among the 20th largest minority businesses in the Cincinnati area (2010).
Education
Bachelor of Arts - English Literature
University of California - Davis
Davis, CASkills
- Sales Development
- Customer Consultations
- Business Planning
- Product Branding
- Sales Team Leadership
- Cross-Functional Collaboration
- Networking Events
- Team Recruiting and Onboarding
Area Of Strength And Expertise
- BUSINESS DEVELOPMENT
- RELATIONSHIP BUILDING
- MARKETING
- TEAM MANAGEMENT
- FINANCIAL STRATEGIST
- PROJECT MANAGEMENT
- COST CONTROL
- CROSS-FUNCTIONAL SKILLS
- CONTRACT NEGOTIATION
Timeline
Senior Office Coordinator
Cincinnati Preschool Promise
04.2016 - 05.2017
Head Single Barrel Ambassador
New Riff Distilling
03.2016 - Current
General Manager
Graeters Manufacturing
02.2014 - 04.2016
Owner/Operator
Goodies Barbecue Restaurant
02.2000 - 09.2013
Bachelor of Arts - English Literature
University of California - Davis
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