Sergio Nolasco Valdez
New Carrollton
Summary
Retail and sales expert adept at driving customer satisfaction through tailored product recommendations and effective sales techniques. Experienced in managing inventory, maintaining visual merchandising standards, and collaborating with teams to optimize sales performance. Demonstrates strong organizational skills and a proactive approach to continuous improvement in service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Sales Ambassador
Macy's
05.2025 - Current
- Drove customer engagement through in-depth knowledge of product lines, promotions, and market trends.
- Actively tracked product updates and trained regularly to stay ahead, which allowed me to confidently recommend the right solutions to each customer.
- Supported and collaborated with small teams to foster a high-performing sales environment.
- Demonstrated strong organization, adaptability, and growth mindset in various retail scenarios.
Sales Associate
Macy's
Bethesda
05.2024 - 04.2025
- Assisted customers with product selections and provided personalized recommendations.
- Engaged with customers on sales floor to showcase products and enhance their shopping experience.
- Assisted customers at register and supported sales transactions to ensure smooth purchase process.
- Processed transactions efficiently using point-of-sale systems.
- Maintained visual merchandising standards to enhance store presentation.
Sales Representative
Beltway Blinds
Beltsville
01.2024 - 04.2024
- Set appointments with homeowners through door-to-door sales presentations, effectively showcasing product features.
- Demonstrated strong communication and closing skills, adapting quickly to new sales techniques.
- Facilitated daily travel in Washington DC, Maryland, and Virginia to meet with potential customers.
Warehouse Associate
Amazon Warehouse
Lanham-Seabrook
06.2023 - 01.2024
- Organized stow and picking areas efficiently, maintaining quick pace to streamline operations.
- Operated warehouse equipment to efficiently move and organize products.
- Managed inventory levels using Amazon's tracking systems for accuracy.
- Handled packages weighing up to 50 pounds regularly.
- Assisted in training new employees on safety protocols and operational procedures.
Demolition Laborer
MV Demolition
Maryland City
03.2020 - 09.2021
- Operated demolition tools and equipment safely and efficiently.
- Demolished walls and removed concrete, drywall, and brick using various machines.
- Assisted in site preparation and debris removal tasks.
- Followed safety guidelines to maintain a secure work environment.
Laundromat Attendant
BRITE N CLEAN
New Carrollton
01.2020 - 11.2020
- Operated laundry machines and maintained cleanliness of equipment.
- Maintained cleanliness and organization to enhance customer experience.
- Assisted customers in selecting appropriate services and answering inquiries.
- Delivered responsive customer service to resolve inquiries and issues effectively.
- Processed payments accurately using point-of-sale systems.
Education
Business Administration -
Prince George's Community College
Hyattsville, MD04-2026
High school diploma -
Parkdale High School
Riverdale Park, MD06-2022
Skills
- Retail management and sales
- Sales strategies
- Product knowledge
- Inventory management
- Visual merchandising
- Point of sale systems
- Sales training
- Sales presentations
- Sales reporting
- Customer relationship management
- Customer service
- Customer service excellence
- Customer outreach
- Problem solving
- Closing techniques
- Negotiation skills
- Cross-selling
- Upselling strategies
- Planogram execution
- Sales targets
- Sales area planning
- Sales strategy
- Sales development
- Performance tracking
- Market analysis
- Strategic planning
- Team collaboration
- Organizational skills
- Time management
- Effective communication
- Phone communication
- Bilingual proficiency
- Computer proficiency
- Retail mathematics
- Product demonstrations
- Coaching and mentoring
- Sales leadership
- Leadership abilities
- Systems and software expertise
- Pipeline management
- Sales consultation
- Objection handling
- Win-loss analysis
- Marketing strategies
- Customer satisfaction
- Sales strategies
Certification
- Foundations of Digital Marketing and E-Commerce, 03/01/24, Present, Basics of Digital Marketing and E-commerce. I understand what are the responsibilities of a digital marketer and e-commerce specialist.
- Driver's License
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Retail Sales Ambassador
Macy's
05.2025 - Current
Sales Associate
Macy's
05.2024 - 04.2025
Sales Representative
Beltway Blinds
01.2024 - 04.2024
Warehouse Associate
Amazon Warehouse
06.2023 - 01.2024
Demolition Laborer
MV Demolition
03.2020 - 09.2021
Laundromat Attendant
BRITE N CLEAN
01.2020 - 11.2020
Business Administration -
Prince George's Community College
High school diploma -
Parkdale High School