Crescencia Justine Batts
Fredericksburg,VA
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in customer service representative role with high-volume customer demands.
Overview
10
10
years of professional experience
Work History
Customer care specialist
Citizens bank
Panamá
01.2020 - Current
- Handle 90+ calls daily, with duties including signing up new customer for online bank accounts, reset password, help with troubleshooting, retrieving customer data, presenting relevant offers for accounts, and cancelling services
Customer Service / Cashier
Dollar Tree
Maryland
01.2022 - 01.2022
- Asisted customers and worked as a cashier
Customer Service Rep.
First payloans
Panama
01.2018 - 01.2019
- Handle 100+ calls offering loans, inbound and outbound, collections
Customer Service Rep.
Khols Store
Pccw, colon
01.2017 - 01.2018
- Handle 90+ calls placing orders for customer, offering customer promations, made complaints
Customer Service Rep.
UPS mailing
star contact, Panama
01.2016 - 01.2017
- Handle 90+ calls daily, tracked packages
Team member / Cashier
KFC
Lexginton, MD
01.2014 - 01.2016
- Place orders, packed food, did a Little cleaning, worked the cashier
CSR
Net. America
Maryland
Education
High School Diploma -
Institute of Computer Science
Panama City Panama 06-2006
Skills
- Microsoft office
- Excellent communication skills
- Problem solving
- Professional skills
- Empathetic
- Customer service excellence
- Payment Processing
- Email correspondence
- Customer Service
- Documentation And Reporting
- Order Processing
- Complaint Handling
- Inbound Customer Service
- Customer Relationship Management
Languages
Spanish
Timeline
Customer Service / Cashier
Dollar Tree
01.2022 - 01.2022
Customer care specialist
Citizens bank
01.2020 - Current
Customer Service Rep.
First payloans
01.2018 - 01.2019
Customer Service Rep.
Khols Store
01.2017 - 01.2018
Customer Service Rep.
UPS mailing
01.2016 - 01.2017
Team member / Cashier
KFC
01.2014 - 01.2016
CSR
Net. America
High School Diploma -
Institute of Computer Science