Cresencia Yanez
Georgetown,TX
Overview
3
3
years of professional experience
Work History
Hospital Operator
Good Health Solutions Ascension
Austin, TX
- Current
- Managed difficult or emotional customer situations professionally while maintaining empathy and building rapport with callers
- Handled a high volume of inbound customer calls
- Handled incoming calls and directed them to the appropriate department or individual
- Provided administrative support to multiple departments within the organization
- Performed data entry tasks accurately and efficiently using various software applications
- Served as a point of contact between different departments within the organization facilitating effective communication flow
Access Service Representative
Baylor Scott & White Emergency Hospital
Buda, TX
12.2024 - 08.2025
- Managed patient registration process, ensuring accurate and timely collection of demographic and insurance information
- Collaborated with healthcare providers to verify insurance coverage and obtain necessary authorizations for procedures
- Assisted patients with completing necessary forms and provided guidance on financial assistance programs
- Performed data entry tasks accurately and efficiently to update patient records
- Ensured smooth flow of patients through the registration process by managing waiting areas effectively
- Managed a high volume of registrations daily while maintaining attention to detail and accuracy
Front Desk Receptionist
Austin Regional Clinic
Austin, TX
04.2023 - 12.2024
- Greeted and welcomed guests, providing a positive first impression of the company
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
Education
Graduated - Medical Billing & Coding
Southern Careers Institute
Austin, TX02.2019
High School Diploma - undefined
Lockhart High School
Lockhart, TX06.2018
Skills
- Computer literacy
- Scheduling
- Insurance Verification
- Medical terminology
- Customer Service
- Cash handling
- Telephone Skills
- EMR systems
- Medical Receptionist
- Data entry
- Organizational skills
Timeline
Access Service Representative
Baylor Scott & White Emergency Hospital
12.2024 - 08.2025
Front Desk Receptionist
Austin Regional Clinic
04.2023 - 12.2024
Hospital Operator
Good Health Solutions Ascension
- Current
Graduated - Medical Billing & Coding
Southern Careers Institute
High School Diploma - undefined
Lockhart High School