Nicole St.Onge

Kent County Memorial Hospital

Warwick, RI

12.2003 - Current

Answered incoming calls, answered questions, and provided information regarding hospital services.
Utilized directory resources to answer questions and give support to callers.
Completed connections between callers, departments, and professionals.
Reported telephone line issues and outages for prompt repairs.
Monitored automated systems for placing collect calls and intervened for callers needing assistance.
Maintained confidentiality of patient records in accordance with HIPAA regulations.
Offered special assistance to persons unable to dial or in emergency situations.
Utilized paging technology within organization to connect quickly with key people.
Provided customer service support for staff members and patients.
Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
Handled incoming and outgoing calls according to standard operating procedures.
Paged employees over PA system to ensure prompt connection with callers.
Handled inquiries from internal departments and external customers.
Took messages from callers and accurately relayed details to intended staff, including on-call doctors and administration.
Managed multiple phone lines simultaneously while providing accurate information to callers.
Performed daily administrative tasks such as filing paperwork, creating reports, and placing orders for supplies needed in the office.