Kyle Stanley
Portland,OR
Summary
Results-driven professional with extensive experience in telecommunications, sales, management, and customer service. Demonstrated ability to efficiently handle emergency calls, cultivate client relationships, and drive sales and profitability. Recognized for consistently delivering high levels of customer satisfaction and resolving issues effectively. Committed team player with a strong emphasis on fostering relationships and coordinating tasks to elevate the overall customer experience.
Overview
5
5
years of professional experience
Work History
PBX Hospital Operator
Providence Portland Medical Center
01.2024 - Current
- Quickly and effectively manage emergency calls and codes, following established protocols to alert medical staff and emergency services as needed
- Provide assistance to patients, visitors, and callers offering information about hospital services, locations, and procedures
- Maintain accurate logs of calls, messages, and other communications for reference and compliance purposes.
Licensed Insurance Sales Representative
Kristin Staropoli State Farm Agency
08.2023 - 01.2024
- Sought out new clients and developed client relationships through networking, direct referrals, and lead databases
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
- Submitted average of 50 policies per month
- Acted as single point of contact for clients with questions and inquiries on adjusting new and current policies.
General Manager
Dairy Queen Grill & Chill Portland
12.2022 - 08.2023
- Managed budget implementations, employee reviews, training, schedules, and customer satisfaction
- Developed and implemented strategies to increase sales and profitability, with average daily sales increasing from $2,000 to $4,000 within three months
- Interacted well with customers to generate connections and further develop loyal relationships.
Logistics Account Executive
Total Quality Logistics
01.2022 - 12.2022
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability
- Used consultative sales approach to understand and meet customer needs
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Shift Manager
CVS Health
02.2021 - 08.2021
- Communicated with fellow managers to coordinate completion of tasks
- Analyzed contrasting disputes expressed by customers to deliver solutions ensuring customer satisfaction
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
Bachelor of Science - Health Sciences
Bellevue University
Bellevue, NE06-2028
High School Diploma -
Verdugo Hills High School
Tujunga, CA06-2015
Skills
- Patient scheduling
- Maintaining patient confidentiality
- Switchboard management
- Telephone reception
- Microsoft Office Suite
- Communication channel monitoring
- Patient assistance
- Data entry skills
- Medical terminology proficiency
- Problem-solving abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureWork-life balanceQuote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Languages
English
Native or Bilingual
Spanish
Professional Working
Tagolog
Limited Working
Interests
Nature
Health Science
Golf
Rock Climbing
Timeline
PBX Hospital Operator
Providence Portland Medical Center
01.2024 - Current
Licensed Insurance Sales Representative
Kristin Staropoli State Farm Agency
08.2023 - 01.2024
General Manager
Dairy Queen Grill & Chill Portland
12.2022 - 08.2023
Logistics Account Executive
Total Quality Logistics
01.2022 - 12.2022
Shift Manager
CVS Health
02.2021 - 08.2021
Bachelor of Science - Health Sciences
Bellevue University
High School Diploma -
Verdugo Hills High School
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