Sasha Steave
Stone Mountain,GA
Summary
Enthusiastic, detail-oriented Hospital Operator with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 60% repayment rate. Excellent communication skills and empathetic nature enabled achievement of positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hospital Operator/Patient Access Specialist
Emory Healthcare
12.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Process Codes for ALL 11 of Emory Healthcare Hospital locations.
- Assist Physicians with paging and calendar changes.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on hospital processes and procedures.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and validated patient demographics and insurance information.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
Dining Hall Supervisor
Kaldi's Coffee Roasting-Emory University Hospital
10.2015 - 12.2022
- Maintained clean, safe and hazard-free work environment.
- Followed OSHA, safety, health and sanitation guidelines.
- Coordinated dining service with other departments.
- Developed team members to become leaders
- Oversee all details associated with food service and quality
- Responsible for company bulk food orders
- Managed inventory for two industrial kitchen location (On Emory University Campus)
- Visually inspected industrial kitchen equipment
- Created new recipes, outlined steps, and training staff on correct preparation.
- Tracked kitchen performance metrics to monitor progress
- Controlled expenses and boosted profitability by 12% by managing food and labor costs.
Customer Service Representative Team Lead
ADT Home Security SafeStreets U.S.A
05.2015 - 08.2018
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved and escalated customer service inquiries and complaints to maintain satisfaction.
- Manages customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Managed high call volume with tact and professionalism
- Provided elevated customer experience to generate loyal clientele
- Data entry
Education
Master of Science - Public Health
Columbia Southern University
Orange Beach, AL05.2024
Bachelor of Science - Healthcare Admin
Columbia Southern University
Orange Beach, AL10.2022
Associate of Arts - General Studies
Columbia Southern University
Orange Beach, AL12.2020
Skills
- Basic computer skills expert (Microsoft, Powerpoint, Excell, etc)
- Highly fluent in medical systems (Epic, SPOK, EHConnect paging, etc)
- Analysis skills
- Dedicated
- Possess effective written and verbal communication skills
- Patient Scheduling
- Determination Rendering
- Medical Terminology
- Team Leadership
- Patient Information Management
- Clerical and Filing Support
- Emergency Coding
Certification
Certification of Leadership, Teach O Rea Preparatory School- December 2019 to present
- Graduated as a Parent Leader in the United way of Greater Atlanta's Fostering Family Leaders Programs.
Awards
National Honor Society, Columbia Southern University- December 2020
- Member of Omega Nu Lambda National Honor society confirmed by CSU, Eta Chapter
National society of Leadership, Columbia Southern University- October 2022
- Nominated for National Society of Leadership for surpassing a 3.5 GPA.
Timeline
Hospital Operator/Patient Access Specialist
Emory Healthcare
12.2022 - Current
Dining Hall Supervisor
Kaldi's Coffee Roasting-Emory University Hospital
10.2015 - 12.2022
Customer Service Representative Team Lead
ADT Home Security SafeStreets U.S.A
05.2015 - 08.2018
Master of Science - Public Health
Columbia Southern University
Bachelor of Science - Healthcare Admin
Columbia Southern University
Associate of Arts - General Studies
Columbia Southern University
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