Alexander Utter
Colorado Springs,CO
Summary
Adept at maintaining patient confidentiality and providing top-notch customer service, I honed my skills at UCHealth University of Colorado Hospital. With expertise in EPIC hyperspace and a strong foundation in Microsoft Office, my +12 years of piano lessons also reflect my dedication and discipline. Excelling in empathetic patient interactions and data management, I consistently enhance customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist Senior
UCHealth University of Colorado Hospital
04.2016 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Valet
Republic Parking
01.2016 - 04.2016
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
Pizza Maker
Papa Murphy's
05.2014 - 01.2016
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Monitored and maintained clean working areas and cooking surfaces.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
Education
High School Diploma -
Woodland Park High School
Woodland Park, CO05.2013
Skills
- Medical Terminology
- EPIC hyperspace proficiency
- Microsoft Word, PowerPoint, and Excell proficiency
- 12 years of piano lessons
Timeline
Patient Access Specialist Senior
UCHealth University of Colorado Hospital
04.2016 - Current
Valet
Republic Parking
01.2016 - 04.2016
Pizza Maker
Papa Murphy's
05.2014 - 01.2016
High School Diploma -
Woodland Park High School