Zahira Walker
Bronx,NY
Summary
Patient-focused professional with 4 years of experience providing administrative support in medical environments. Highly organized and detail-oriented with a proven ability to manage office functions and facilitate successful projects. Thrives on diverse challenges and maintains confidentiality when handling private information. Committed to patient empathy and delivering outstanding customer service.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
New York Presbyterian
03.2020 - 12.2023
- Assisted patients with appointment scheduling, insurance verifications and new patient intake
- Explained policies, procedures and services to patients with empathy and confidentiality
- Verifying the identity of patients and filling out medical insurance forms
- Answered office calls and directed clients to appropriate staff for assistance
- Counseled patients on available financial assistance programs
- Coordinated communications between patients and administrative staff
Program Assistant
Westhab Shelter
12.2021 - 07.2022
- Greeted and assisted clients and visitors entering the facility
- Performed administrative duties such as typing reports and letters
- Assisted with the preparation of assigned reports
- Provided excellent customer service and managed multiple tasks simultaneously
- Call clients to remind them of upcoming appointments
- Answered calls, provided program information and distributed mail and supplies
Education
Honors High School Diploma -
James Baldwin High School
06.2016
Skills
- Time Management
- Diverse Customer Service
- Fast-Paced Environment Adaptability
- Organizing Inventory and Supplies
- Microsoft Office Proficiency
- Scheduling
- Electronic Medical Records
- Data Management
- Medical Terminology
- Epic Hyperspace
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Patient Registration
Timeline
Program Assistant
Westhab Shelter
12.2021 - 07.2022
Patient Access Representative
New York Presbyterian
03.2020 - 12.2023
Honors High School Diploma -
James Baldwin High School
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