Mary Alice Glass
Lebanon,TN
Overview
32
32
years of professional experience
Work History
Patient Access Specialist
Vanderbilt Wilson County Hospital
Lebanon, TN
03.2023 - Current
- Responsible for managing patient registration for hospital services
- Primary duties are loading and verifying insurance, collecting payments and obtaining patient information
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collected and validated patient demographics and insurance information.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Managed challenging situations involving distressed or uncooperative patients with empathy and professionalism.
Sr. Patient Service Specialist
Vanderbilt Ingram Cancer Center - Radiation Oncology
Lebanon, TN
08.2020 - 03.2023
- Coordinated scheduling of consultations, revisits, and diagnostic procedures.
- Obtained prior authorizations.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Stayed calm under pressure and successfully dealt with difficult situations.
Sr. Patient Service Specialist
Vanderbilt Heart Institute in Lebanon
Lebanon, TN
02.2020 - 08.2020
- Responsible for all clerical duties for off-site clinic including triaging nurse calls, checking in patients (insurance verification, receiving signatures, and requesting copays), checking out patients (scheduling follow-up appointments and procedures, obtaining prior authorizations), charge entry, bank deposit, and ordering supplies
- Other duties include handling physician calendars, communicating with patients in very challenging situations, and acting as an informal lead to the Lebanon practice
Administrative Assistant
Page-Campbell Cardiology at St. Thomas Hospital
Nashville, TN
12.1992 - 02.2008
- Coordinated patient medical appointments, surgeries and diagnostic imaging.
- Obtained required prior authorizations promptly.
- Managed multiple physicians' calendars to enhance overall patient experience.
- Assisted physicians with accurate transcription of medical reports.
- Coordinated travel arrangements for physicians.
Education
High School -
Lakeview Fort Oglethorpe High School
Fort Oglethorpe, GASkills
- Effective Written and Verbal Communication
- Good Organizational and Time Management Skills
- Strong Ability to Multitask
- Strong Attention to Detail
- Conflict Resolution
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- EPIC Hyperspace
- ARIA
- StarPanel
- Data Entry
- ICD-10 and CPT Coding
- OSHA Training
- HIPAA Training
- Medical Terminology
Administrative Skills
- Effective Written and Verbal Communication
- Good Organizational and Time Management Skills
- Strong Ability to Multitask
- Strong Attention to Detail
- Conflict Resolution
- Microsoft Word, Excel, PowerPoint
- EPIC Hyperspace
- ARIA
- StarPanel
- Data Entry
- ICD-10 and CPT Coding
- OSHA Training
- HIPAA Training
- Medical Terminology
Timeline
Patient Access Specialist
Vanderbilt Wilson County Hospital
03.2023 - Current
Sr. Patient Service Specialist
Vanderbilt Ingram Cancer Center - Radiation Oncology
08.2020 - 03.2023
Sr. Patient Service Specialist
Vanderbilt Heart Institute in Lebanon
02.2020 - 08.2020
Administrative Assistant
Page-Campbell Cardiology at St. Thomas Hospital
12.1992 - 02.2008
High School -
Lakeview Fort Oglethorpe High School