TIFFANY ROBINSON
Bolingbrook,IL
Summary
Registered Nurse and patient access professional with a background in care coordination, scheduling, insurance verification, and patient registration. Known for clear communication, critical thinking, and strong time management, with a focus on supporting patients, improving workflow, and working effectively with clinical teams.
Overview
11
11
years of professional experience
Work History
PATIENT ACCESS SPECIALIST
Northwestern Memorial Hospital
Warrenville, IL
11.2023 - 01.2026
- Obtained patient insurance information and verified eligibility for benefits related to specific services.
- Identified insurance payment sources and sequenced payers to clarify the chain of payment.
- Collected and entered patient demographic and insurance data into database, ensuring accurate establishment of medical records.
- Performed patient scheduling and registration functions to serve as the initial contact point for medical office visits.
TEAM LEADER
Transitions Care
Naperville, IL
01.2023 - 10.2023
- Assisted in managing day-to-day operations of a call center, ensuring smooth workflow and customer satisfaction.
- Facilitated development and implementation of training and testing material to enhance team skills and service quality.
- Coached team members on challenging customer services issues and quarterly performance reviews.
- Created work schedules to optimize staffing levels and meet operational needs.
- Assisted with implementing zoom contact center in the workplace and training employees on the new call handling procedures.
PATIENT CARE COORDINATOR
Transitions Care
Naperville, IL
07.2022 - 01.2023
- Ensured timely resolution of calls in alignment with organizational standards, and enhancing patient support.
- Demonstrated professionalism and critical thinking to resolve complex issues, contributing to seamless patient care.
- Utilized various technology platforms to address calls promptly, improving overall communication efficiency.
- Answered and routed all incoming calls for hospice care, palliative care, primary care, and durable medical equipment.
STUDENT SUPPORT ADVISOR
Chamberlain University
Addison, IL
01.2021 - 09.2022
- Assisted students by addressing degree plan inquiries and offering diverse registration options to facilitate their academic journey.
- Advised students on their financial aid eligibility and explored different payment options.
- Monitored student accounts regularly to provide academic and financial guidance, ensuring students stayed on track with their goals.
- Guided students in identifying solutions to overcome challenges hindering graduation.
- Practiced one call resolution with a high level of discretion and remained knowledgeable of current Title IV policies and procedures.
- Collaborated with other departments to deliver an optimal student experience.
- Utilized appropriate systems to track enrollment and provide services to the student.
PATIENT CARE COORDINATOR
Vitas Healthcare
Lombard, IL
05.2018 - 04.2020
- Coordinated daily schedules for registered nurses and physicians to optimize patient care.
- Dispatched staff according to patient medical needs.
- Facilitated communication between patient and registered nurse.
- Managed patient care data entry and receptionist duties to support efficient patient flow.
- Established, maintained, and closed patient charts in an orderly manner.
- Faxed medical records to healthcare providers to ensure timely access to patient information, and case sheets to the requesting party.
CLAIMS TECHNICIAN
The Hartford
Aurora, IL
02.2016 - 09.2016
- Entered and stored claim information in written and electronic formats, ensuring accuracy for processing.
- Prepared claim documents and correspondence for lawyers, facilitating timely access to necessary information.
- Recorded changes to accounts meticulously, ensuring accurate documentation. to account including correspondence and medical records that were received.
- Managed confidential information in compliance with company procedures, maintaining data integrity and security.
- Displayed time management by prioritizing and accomplishing daily work responsibilities.
- Learned new claim processes quarterly through interactive computer programs and training.
- Completed general office duties including copying, faxing, printing and distributing mail.
CLAIMS CUSTOMER CARE SPECIALIST
The Hartford
Aurora, IL
01.2015 - 01.2016
- Liaised between medical providers, injured workers, and adjusters to ensure effective communication and resolution.
- Communicated with injured workers, providers, and adjusters through telephone and email.
- Reviewed claim accounts to answer questions related to medical and indemnity payments.
- Assisted with lien calls to confirm claim settlement status and facilitate negotiations.
- Navigated multiple computer systems to clarify medical treatment authorization for providers.
- Interpreted and explained workers' compensation laws and company guidelines.
Education
ASSOCIATE OF SCIENCE - REGISTERED NURSE
Waubonsee Community College
Sugar Grove, ILBACHELORS - BUSINESS ADMINISTRATION
Governors State University
University Park, ILSkills
- Clear verbal and written skills, Strategic critical thinking, Empathetic communication, Responsive to new challenges, Strong Patient Advocate, Effective team collaboration, Effective time management, CPR and BLS Certified
- Insurance eligibility
- Payer sequencing
- Patient registration
Personal Information
Title: Registered Nurse
Timeline
PATIENT ACCESS SPECIALIST
Northwestern Memorial Hospital
11.2023 - 01.2026
TEAM LEADER
Transitions Care
01.2023 - 10.2023
PATIENT CARE COORDINATOR
Transitions Care
07.2022 - 01.2023
STUDENT SUPPORT ADVISOR
Chamberlain University
01.2021 - 09.2022
PATIENT CARE COORDINATOR
Vitas Healthcare
05.2018 - 04.2020
CLAIMS TECHNICIAN
The Hartford
02.2016 - 09.2016
CLAIMS CUSTOMER CARE SPECIALIST
The Hartford
01.2015 - 01.2016
ASSOCIATE OF SCIENCE - REGISTERED NURSE
Waubonsee Community College
BACHELORS - BUSINESS ADMINISTRATION
Governors State University