Rox Fort
Cleveland,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist
Cleveland Area Hospital
Cleveland, OK
09.2020 - Current
- ER and Outpatient Registrations.
- Collected, validated, and secured patient demographics and confidential medical records in compliance with HIPAA privacy rule standards to protect patient information.
- Collected insurance information and verified active coverage.
- Responsible for auditing all ER registrations for the department.
- Trained new staff on department processes and procedures.
Security Officer
Osage Casinos
Sand Springs, OK
10.2019 - 08.2020
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and performed cash drops while maintaining security and control of drop box.
Owner
C4 Collectibles
Tulsa, OK
06.2017 - 09.2019
- Online/Social Media Sales & Marketing
- Customer service, Inventory management, Cash handling & deposits, Shipping, Receiving & Deliveries.
Team Leader
DirecTV/AT&T
Tulsa, OK
11.2012 - 06.2017
- Specialized in Customer De-escalation / Retention / Tech Support / Billing
- Utilized company equipment, offers, and packages to adapt to customers wants, interests, and needs.
- Created training material & performed training sessions to keep team members up to speed on new and existing equipment and troubleshooting.
- Created employee-specific strategies and goals to encourage & motivate my team of 15 members to increase & drive performance
Skills
- Computer proficient
- Customer Service
- Team Leadership
- Multitasking and Organization
- Work Quality Evaluation
- Calm and Effective Under Pressure
- Verbal and Written Communication
- Reliability and Dedication
- Customer Service Optimization
- Customer Communication
- Resolving Issues
- Customer Support
- Problem-Solving
Timeline
Patient Access Specialist
Cleveland Area Hospital
09.2020 - Current
Security Officer
Osage Casinos
10.2019 - 08.2020
Owner
C4 Collectibles
06.2017 - 09.2019
Team Leader
DirecTV/AT&T
11.2012 - 06.2017