Ashley Storla
Cedar Rapids,IA
Summary
Knowledgeable professional experienced in customer care with strong communication skills. Positive and upbeat while interacting with patients and providers, answering calls, and providing support. Eager to learn and grow in a thriving organization that prioritizes customers and employees.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
University Of Iowa Health Care
11.2023 - Current
- Provided high level customer service, addressing patient concerns promptly and professionally.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Enhanced patient satisfaction by providing thorough registration and scheduling services.
- Explained policies, procedures, and services to patients clearly and efficiently.
Patient Care Coordinator
Eastern Iowa Oral Surgery
05.2021 - 11.2023
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Engaged with patients to provide clear explanations of their insurance benefits.
- Trained new staff members on office processes, work flow, and other essential duties.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Lead Dental Assistant
Cedar Rapids Periodontics
04.2018 - 05.2021
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
Education
Associate of Applied Science - Dental Assisting
Kirkwood Community College
Cedar Rapids, IA12.2017
Skills
- Quality customer service
- Self motivated
- Excellent written and verbal communication
- Resourceful
- Eager to learn
- Empathetic
- Proficient data entry and computer skills
- Building rapport and credibility
Certification
Registered Dental Assistant; December 2017
TeamSTEPPS Certification; December 2023
PAC Staffle Award for Excellence; March 2024
Quality Assurance Award; April 2024
Timeline
Patient Access Specialist
University Of Iowa Health Care
11.2023 - Current
Patient Care Coordinator
Eastern Iowa Oral Surgery
05.2021 - 11.2023
Lead Dental Assistant
Cedar Rapids Periodontics
04.2018 - 05.2021
Associate of Applied Science - Dental Assisting
Kirkwood Community College
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