LISA HEBERLING

• Collected and validated patient demographics and insurance information.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Performed patient pre-admission, admission, transfer and discharge activities.
• Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
• Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
• Followed document protocols to safeguard confidentiality of patient records.
• Facilitated communication between patients and various departments and staff.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Kept current with literature and felid advancements to advocate to and for patients.

ON CALL FOR SITTING WITH MENTAL HEALTH PATIENTS. CHARTING EVERY 15 MINUTES ON BEHAVIOR. ASSISTING WITH MEDICAL STAFF TO GET PATIENT DRINKS, BLANKETS, FOOD ETC...