Jody Parsons
Patient Access Tech
North Platte,NE
Summary
With a proven track record at Great Plains Health, I excel in patient access services, blending exceptional communication skills with expertise in insurance verification. My dedication to maintaining HIPAA compliance and enhancing patient satisfaction through efficient registration processes showcases my ability to lead with professionalism and empathy, significantly improving operational efficiency.
Overview
17
17
years of professional experience
Work History
Patient Access Specialist
Great Plains Health
11.2017 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and validated patient demographics and insurance information.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Prepared patient identification band and completed admissions papers.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Scheduled appointments for multiple providers
- Built in and scheduled patient referrals
Self Contracted
State of Nebraska
08.2014 - 08.2017
- Assisted individual with disabilities in their home with every day activities and chores
- Recorded and charted behaviors and skill progress
- Accompanied individual to DR. appointments
Director of Operations
North Platte Opportunity Center
05.2007 - 08.2014
- Worked with people with disabilities
- Administered medication
- Wrote and implemented plans for the individuals
- Recorded and charted the behaviors and progress of the individuals
Education
High School Diploma -
Stratton Public Schools
Stratton, NE05.1995
Skills
- Front Desk Operations
- Insurance Billing
- Documentation accuracy
- Exceptional communication
- Professionalism and Ethics
- Patient Scheduling
- Performance standards compliance
- Fee Collection
- Information Collection
- Insurance Verification
- Patient Registration
- Health information obtainment
- Patient interviewing
- Financial obligation determination
- Eligibility Determination
- Specialist Referrals
- Customer Service
- Phone and Email Etiquette
- Multitasking and Organization
- Call Screening
- Patient check-in
- Money Handling
- Payment Processing
- HIPAA Compliance
- Appointment Scheduling
- Registration and Admissions
- Team Leadership
- Medical Billing
- Registration management
- Pre-Admission Requests
- Flexible Schedule
- Referral Coordination
- Calm and Effective Under Pressure
- Multi-Line Telephone Systems
- Documenting and Recording Information
- Insurance verifying
- Registration and Scheduling
- Reliability and Dedication
- Administrative and Office Support
- Patient documentation
- Conflict Resolution
- Caring and Empathetic
- Communicating to Patients and Families
- Outbound Calling
- Benefits Explanation
- Clerical and Filing Support
- Insurance Authorizations
- Payment Collection
- Punctual and Hardworking
- Providing Information and Resources
- Medical insurance
Timeline
Patient Access Specialist
Great Plains Health
11.2017 - Current
Self Contracted
State of Nebraska
08.2014 - 08.2017
Director of Operations
North Platte Opportunity Center
05.2007 - 08.2014
High School Diploma -
Stratton Public Schools
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