Open To Work
Rhonda Mclean
Winter Springs,FL
Summary
A dedicated medical professional with experience in various healthcare settings, seeking a managerial or coordinator position in the medical field. Skilled in phlebotomy, lab support, staffing coordination, and customer service. Eager to apply my expertise in a leadership role to contribute to efficient operations and patient care.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Patient Access Specialist
AssistRx
Maitland, Florida
10.2025 - Current
- Conducted thorough benefit investigations and prior authorizations, ensuring compliance with insurer requirements.
- Maintained detailed documentation in Salesforce for accountability and transparency.
- Served as liaison among patients, providers, and payers to eliminate barriers to care.
Performed outbound calls to confirm coverage while explaining benefits and associated costs. - Addressed prior authorization issues through effective communication and resolution strategies.
- Utilized problem-solving abilities to tackle challenges in collaboration with insurers.
Lab Support Tech
Thermo Fisher Scientific
05.2020 - 06.2025
- Transitioned from temporary to permanent employee within 1 year of employment
- Maintained and rotated solvent stocks for labs and solvent room storage
- Ensured the stock of clean, sterile glassware and daily replenishment of hygienic consumables
- Carried out occasional cleaning tasks and adhered to safety practices
- Cross-trained as Shipping Material Handler, coordinating shipments and deliveries, packaging, and working with freight
- Followed well-defined procedures outlined by Best Practices, SOP's & work instructions
- Embraced Practical Process Improvement (PPI) methodologies
Phlebotomist
Immunotek
11.2017 - 06.2018
- Assisted in determining donor suitability for plasmapheresis
- Operated automated plasmapheresis machines and monitored donor safety during procedures
- Completed Donor Room Logs and addressed any complications (restocks, reactions, etc.)
- Maintained a sterile and safe environment for the procedure
Recruiter/Staffing Coordinator
Corporate Care Staffing
06.2016 - 01.2017
- Managed applicant tracking, scheduling interviews, and conducting orientations
- Procured alternative staff and wrote/post job descriptions
- Verified employee eligibility and coordinated drug screenings
- Conducted phone interviews, reference checks, and used assessments to evaluate candidates' skills
Lab Assistant / Phlebotomist
Healthcare Support
07.2011 - 05.2016
- Performed blood collection, data entry, and specimen processing
- Managed timed tests, ordered supplies, and trained new staff
- Measured vital signs and recorded information on patients' charts
Education
Certificate - Surgical Technology
High Tech Institute
Orlando, FL01.2009
Certificate - Phlebotomy
Florida Hospital
Orlando, FL01.2006
High School Diploma -
City-As-High School
New York, NY01.1995
Associate of Science -
Florence-Darlington Technical College
Florence, South Carolina, SCSkills
- Proficient in computer applications and social media platforms
- Strong organizational and time management skills
- Design and implement recruitment strategies
- Experience in specimen processing
- Experience in scheduling
- Experience in data entry
- Experience in insurance verification
- Skilled in chart preparation
- Skilled in co-pay collection
- Skilled in general laboratory operations
- Knowledge of GMP Glassware
- Knowledge of lab supplies
- Knowledge of raw material sampling
- Shipping and receiving
- Laboratory glassware handling
- Familiar with Smartsheet
- Familiar with other management tools
- Compliance management
- Customer relationship management
- Patient advocacy
- Process improvement
- Effective communication
- Problem solving
- Attention to detail
- Formularies
- Medical terminology
- Adaptability
- Team collaboration
- Time management
- Benefit investigation
- Salesforce documentation
- Performance standards compliance
- EMR
- Policy understanding
- Verbal and written communication
Certification
• CPR/AED/First-Aid
• Certified Clinical Medical Assistant (CCMA)
• Good Clinical Practice (GCP)ICH Guidelines E6 R12
Languages
English, Fluent
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$0/hr - $1000/hrTimeline
Patient Access Specialist
AssistRx
10.2025 - Current
Lab Support Tech
Thermo Fisher Scientific
05.2020 - 06.2025
Phlebotomist
Immunotek
11.2017 - 06.2018
Recruiter/Staffing Coordinator
Corporate Care Staffing
06.2016 - 01.2017
Lab Assistant / Phlebotomist
Healthcare Support
07.2011 - 05.2016
Certificate - Surgical Technology
High Tech Institute
Certificate - Phlebotomy
Florida Hospital
High School Diploma -
City-As-High School
Associate of Science -
Florence-Darlington Technical College