Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Samantha Luzince

Kissimmee,FL

Summary

Goal-oriented manager with distinguished experience in Luxury Retail/sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Seeking to secure a job opportunity with 10 years of relevant work experience to the team.

Overview

13
13
years of professional experience

Work History

Patient Access Specialist

AmerisourceBergen Remote
Fort Mill, SC
10.2021 - Current
  • Manage over 50 customer calls per day
  • Coordinates with internal and external service providers to ensure services are performed in accordance with program policy and within expected service level agreements (SLA's) increased account completeness by 10%
  • Performs related duties as assigned, which could include well defined services generally performed by other program representatives (e.g., benefit verifications, Patient Assistance Program determinations)
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
  • Exceeds accuracy standard goals by verifying and updating demographics, insurance information, PCP and/or referral physician, pharmacy of preference when required for each encounter

Patient Care Coordinator

CVS Specialty Pharmacy Remote
Orlando, FL
11.2019 - 10.2021
  • Processed over 72 patient order per day while address and diffuse escalated issues, revivifying benefits customer satisfaction, on-time delivery, pricing, master service agreements, and call quality
  • Responsible for overall coordination and processing of new patient medication orders and reorders; provide timely, courteous, and knowledgeable response to information requests
  • Verify patient Pharmacy and major medical benefits coverage by obtaining summary of benefits from payer
  • Prior Authorization knowledgeable, Medicare part A, B,C,D trained
  • Disability claims specialist
  • Proactively contacts insurance companies by phone, fax, online portal, and other resources to obtain and verify insurance eligibility and benefits and determine extent of coverage within established timeframe before scheduled appointments and during or after care for unscheduled patients
  • Meet department standard when obtaining pre-authorizations from third-party payers in accordance with payer requirements and within established timeframe before scheduled appointments and during or after care for unscheduled patients.

Financial Aid Advisor

Ultimate Medical Academy Online Operations
Tampa, FL
06.2015 - 10.2019
  • Counseled students and parents about financial aid options and program details
  • Designed financial aid Award packages, create ledger, aligning contents with individuals' monetary and logistical needs, award financial aid, loan disbursement, Tittle IV funding
  • Scheduled appointments for potential students and respond to student's inquiries via phone & email
  • Aid other departments as well as perform other duties as assigned by Financial Aid Director and Coordinator
  • Key Achievements: Employee of Year 2017

Luxury Retail Sales Associate

Nordstrom's Department Store
Orlando, FL
08.2012 - 09.2015
  • Promoted to assistant department manager 2 years of employment by being top seller and exceeding companies' goals and budget
  • Provided exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating excellent products knowledge
  • Ensured achievement and excess of individual and store goals, enhancing and developing business
  • Advised and assisted customers with their choices of brand and products for themselves and for gifts
  • Captured client information and actively develop client base, consistently adding information to further promote boutique relationships
  • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions

Sales Associate Specialist

True Religion
Orlando, FL
11.2010 - 07.2013
  • Greeted customers and helped with product questions, selections, and purchases
  • Balanced and organized cash register by handling cash, counting change, and storing coupons
  • Assist over 100 customer sales and inquiry per day and sold $50K in sales per week
  • Established communication and rapport with key accounts to improve customer service and brand loyalty, resulting in increased product feedback for enhanced design and quality improvements

Education

Master of Arts - Human Resources Management

Webster University
Saint Louis, Mo
08.2020

Bachelor of Arts - Operations Management And Supervision

Daytona State College
Daytona Florida
05.2017

Skills

  • Team Goals
  • Cash Counting
  • Program Promotion
  • Bilingual
  • Remote work Experience
  • Customer service Oriented
  • Client-centric mindset
  • 10 years Customer Service experience
  • Ability to Multitask – handling Live Chat, Email, phone, and messenger platforms
  • Knowledge of Microsoft Office programs
  • Point of sales software experience: Salesforce, social media, Workday, Loss Prevention
  • Strong knowledge of product or brand
  • Insurance Verification
  • Performance standards compliance
  • Eligibility Determination

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Access Specialist

AmerisourceBergen Remote
10.2021 - Current

Patient Care Coordinator

CVS Specialty Pharmacy Remote
11.2019 - 10.2021

Financial Aid Advisor

Ultimate Medical Academy Online Operations
06.2015 - 10.2019

Luxury Retail Sales Associate

Nordstrom's Department Store
08.2012 - 09.2015

Sales Associate Specialist

True Religion
11.2010 - 07.2013

Master of Arts - Human Resources Management

Webster University

Bachelor of Arts - Operations Management And Supervision

Daytona State College

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Samantha Luzince