Stacy L Gerard
Huggins Hospital
Porter,ME
1
Certification
11
years of professional experience
Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.
Work History
Patient Access Specialist
2 Years 7 Months- Coordinated patient registration processes to enhance accuracy and efficiency.
- Streamlined insurance verification procedures, reducing processing time significantly.
- Trained and mentored staff on best practices for patient access operations.
- Analyzed patient data trends to identify areas for workflow improvement and resource allocation.
- Developed training materials for new hires, fostering knowledge retention and operational consistency.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into a computer database to establish the patient's medical record.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Patient Access Coordinator
1 Year- Facilitated patient registration processes, ensuring efficient information collection and accuracy.
- Coordinated insurance verification procedures to enhance patient access and reduce delays.
- Trained new staff on patient access protocols and hospital policies to ensure compliance.
- Led initiatives for enhancing patient experience through streamlined check-in procedures.
- Collaborated with clinical teams to resolve access-related issues, promoting interdisciplinary communication.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
Director of Admissions and Marketing
5 Months- Coordinated transfers from home life to nursing facility and rehab center, collaborating with families and hospitals. Promoted the facility through various marketing strategies across social media platforms. to all social media outlets and promoting the facility.
- Developed strategic enrollment plans to enhance recruitment efforts and streamline admissions processes.
- Led cross-functional teams to implement innovative marketing strategies targeting prospective students.
- Analyzed data trends to optimize admissions strategies and improve conversion rates.
Bookkeeper/Receptionist
1 Year 5 Months- Answer all incoming calls and direct. Meet and greet each visitor and screen them for entrance. Direct all incomers and new residents/family. Accounts receivable and accounts payable bookkeeping. Submit all incoming invoices for payment with communication with vendors. Managed resident and facility petty cash, completing money transactions and balancing accounts. Ordering supplies and maintaining a monthly budget. Scanning, faxing, aspects of all administration functions.
Manager
2 Years 4 Months- Restaurant shut down due to Covid.
Cook
2 YearsLicensed Nursing Assistant
2 YearsEducation
High school or equivalent - General
Skills
Very people oriented. Organized and goal driven.
Very punctual
Bookkeeping
Accounts Receivable
Accounts Payable
Financial Report Writing
Cash handling
Communication skills
Customer service
Computer literacy
Kitchen experience
Restaurant experience
Management
Office Management
Content marketing
Social media marketing
Front desk operations
Certification
Nurses assistant, January 2016 to March 2019
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Access Specialist
Huggins Hospital
03.2024 - CurrentRead More
Patient Access Coordinator
Huggins Hospital
03.2023 - 03.2024Read More
Director of Admissions and Marketing
Genesis HealthCare
10.2022 - 03.2023Read More
Bookkeeper/Receptionist
Mineral Springs
05.2021 - 10.2022Read More
Manager
Beas Cafe
11.2017 - 03.2020Read More
Cook
Mineral springs
11.2015 - 11.2017Read More
Licensed Nursing Assistant
Mineral springs
11.2015 - 11.2017Read More
Fatington high
High school or equivalent from General
Read More