Marchel Cathey
West Hempstead,NY
Summary
Dedicated administrative and customer service professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
16
16
years of professional experience
Work History
Patient Access Specialist
Northwell Health
Lake Success, NY
10.2021 - 08.2023
- Verified demographics and insurance information to register patients in computer system
- Applied HIPAA privacy and security regulations while handling patient information
- Organized and maintained records by updating and obtaining both personal and financial information from patients
- Responded to patient concerns and inquiries professionally and efficiently
- Applied knowledge of payer requirements and utilize on-line eligibility systems to verify patient coverage and policy limitations
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans
- Received patient inquiries or complaints and direct to appropriate medical staff members
- Explained policies, procedures and services to patients
Telephone Member Service Representative
Jovia Financial Credit Union
Uniondale, NY
06.2019 - 08.2020
- Provided members with banking inquiries and transactions
- Handled Inter office email communication to resolve member concerns
- Performed monetary transactions including account transfers, loan payments and payoffs, account opening and closing
- Recommended banking services and products including deposit accounts, savings products, credit cards, and loans
- Discussed and refer financial planning solutions with existing and potential members
- Maintained positive and efficient member contact on all calls while achieving required quality control metrics.
Customer Service Sales Representative
Verizon Communications
Garden City, NY
11.2016 - 10.2018
- Managed quality communication, customer support, and product representation
- Achieved a high sales percentage with a consultative, value-focused approach
- Resolved product/policy issues and shared the benefits of new technology
- Resolved customer issues using strong interpersonal skills and conflict resolution
- Developed highly empathetic client relationships, and exceeded sales goals
- Guaranteed positive customer experiences, and resolve all customer complaints
Customer Service Representative
Highway Toll Administration Call Center
Roslyn, NY
06.2016 - 09.2016
- Provided accurate and appropriate information in response to customer inquiries
- Built customer loyalty by placing follow-up calls for customers who reported errors and concerns regarding their accounts
- Responsible for email and fax correspondence to provide overall resolutions regarding customer accounts
- Formulated and enforced Service Center policies, procedures and quality assurance measures
- Answered customer inquiries and provided accurate information regarding products and services
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
Retail Sales/ Customer Service Associate
T-Mobile
Great Neck, NY
09.2007 - 03.2016
- Drove top line sales and delivered latest product line up and services to prospective customers
- Helped customers select products that best fit their personal needs
- Maintained visually appealing and effective displays for the entire store
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Answered customers' questions and addressed problems and complaints in person and via phone
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Attended team meetings each month to voice concerns and offer constructive feedback to others
- Built and maintained effective relationships with peers and upper management.
Customer Service Representative
T-Mobile Call Center
Richmond, VA
09.2014 - 09.2015
- Answered customers' questions and addressed problems and complaints in allotted call time with one time resolution
- Educated customers on product and service offerings
- Offered exceptional customer service to differentiate and promote the company brand
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Maintained thorough knowledge of newest products and services with attending regular company meetings and trainings
- Owned first level of technical support with phone/service issues
Sales Operations Associate
T-Mobile
Valley Stream, NY
04.2014 - 09.2014
- Managed all daily business operations tasks (faxing, ordering supplies, filing daily paperwork, etc.)
- Facilitated and maintained proper inventory controls and transactions
- Assisted in training and on-boarding new hires
- Prepared and updated detailed store reporting
- Built effective communication with store manager by setting precise performance direction
Education
Associate of Arts - Liberal Arts Degree Program
Nassau Community College
Skills
- Detail-oriented
- Organized
- Excellent multi-tasker
- Store planning and design
- Strong communication skills
- Superb sales professional
- Personnel training and development
- Proficient in MS Office (Word, Excel, Outlook, PowerPoint)
- Insurance information collection
- Appointment scheduling
Timeline
Patient Access Specialist
Northwell Health
10.2021 - 08.2023
Telephone Member Service Representative
Jovia Financial Credit Union
06.2019 - 08.2020
Customer Service Sales Representative
Verizon Communications
11.2016 - 10.2018
Customer Service Representative
Highway Toll Administration Call Center
06.2016 - 09.2016
Customer Service Representative
T-Mobile Call Center
09.2014 - 09.2015
Sales Operations Associate
T-Mobile
04.2014 - 09.2014
Retail Sales/ Customer Service Associate
T-Mobile
09.2007 - 03.2016
Associate of Arts - Liberal Arts Degree Program
Nassau Community College
Similar Profiles
Surat SinghSurat Singh
Lab Technologist at Northwell HealthLab Technologist at Northwell Health
Mary LedanMary Ledan
Endoscopy Technician at Northwell HealthEndoscopy Technician at Northwell Health
Mackenzie ReederMackenzie Reeder
Certified Medical Assistant at Northwell HealthCertified Medical Assistant at Northwell Health
Robert EnglehartRobert Englehart
Registered Nurse (RN) at Northwell HealthRegistered Nurse (RN) at Northwell Health
Michael GugleilmiMichael Gugleilmi
Assistant Varsity Baseball Coach at The Waldorf School of Garden CityAssistant Varsity Baseball Coach at The Waldorf School of Garden City