Sterling Patton
REIMBURSEMENT COUNSELOR| PATIENT CASE COORDINATOR| BENEFIT VERIFICATION SPECIALIST
Rock Hill,SC
Summary
Healthcare professional with a strong background in patient access services. Dedicated to providing efficient and compassionate support and fostering a collaborative environment for positive outcomes. Specializes in patient registration, insurance verification, and adept problem-solving skills. Brings a reliable and adaptable approach to every situation. University of South Carolina Bachelor of Science in Exercise Science graduate and holds a Master of Occupational Therapy from the University of Saint Augustine for Health Sciences. Extensive experience in the pharmaceutical industry, particularly in affordable medication access for cancer patients. Recognized for excellent communication, attention to detail, and disciplined project management approach.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work History
Patient Access Specialist
Lash Group
06.2019 - 04.2021
- A crucial role in providing patients access to the medications and therapies they need
- Depended on by Providers and patients to work with payers and pharmacies to provide advanced research and information about a patient’s insurance policy, helping patients navigate any challenges they face accessing medication
- Goal of making therapy more affordable and getting patients on treatment faster
Benefit Verification Specialist
Lash Group
03.2018 - 06.2019
- Responsible for the timely verification of medical insurance benefits for the service scheduled or service being provided by calling Payers (Managed Care, Governmental, and Commercial Payers)
- Met all required standards for assuring thorough documentation of the patients record
- Ensured all account activity was documented in a timely and thorough manner
- Determined if the scheduled service had sufficient coverage
- Worked and performed under strict deadlines
Patient Case Coordinator
Lash Group
02.2016 - 03.2018
- Assisted patients and providers with placing applications for assistance with medications
- Answered basic clinical and program inquiries
- Obtained personal, demographic, financial information
- Assisted billing department with claim inquiries
- Identified or outsourced funding programs
- Created positive relationships with patients and providers, gaining mutual trust of parties involved resulting in a professional, positive reflection of company and standards
Benefit Verification Specialist
Lash Group
11.2015 - 02.2016
- Responsible for the timely verification of medical insurance benefits for the service scheduled or service being provided by calling Payers (Managed Care, Governmental, and Commercial Payers)
- Met all required standards for assuring thorough documentation of the patients record
- Ensured all account activity was documented in a timely and thorough manner
- Determined if the scheduled service had sufficient coverage
- Worked and performed under strict deadlines
Administrative Assistant
University of South Carolina
10.2012 - 12.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Responded to general inquiries from staff and clients via email, mail, and fax
- Trained 2 new employees quarterly on the demands of the job
Education
Masters - Occupational Therapy
University of St. Augustine For Health Sciences
Saint Augustine, FL04-2023
Bachelor of Science - Exercise Science
University of South Carolina
Columbia, SC 05.2001 - 01.2015
Skills
Effective communication skills
Proficient in task management
Conflict resolution
Cross-functional and collaborative teamwork
Training coordination
Documentation and data entry proficiency
Insurance and authorization verification(s)
Client follow-up
Rapid skill acquisition
Detail-oriented
Accomplishments/Strengths
- Dynamic leader with exceptional leadership, interpersonal, communication, and organizational skills.
- Familiar with a variety of field concepts, practices, and procedures.
Timeline
Patient Access Specialist
Lash Group
06.2019 - 04.2021
Benefit Verification Specialist
Lash Group
03.2018 - 06.2019
Patient Case Coordinator
Lash Group
02.2016 - 03.2018
Benefit Verification Specialist
Lash Group
11.2015 - 02.2016
Administrative Assistant
University of South Carolina
10.2012 - 12.2014
Bachelor of Science - Exercise Science
University of South Carolina
05.2001 - 01.2015
Masters - Occupational Therapy
University of St. Augustine For Health Sciences
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