Tiffany Mu
LeClaire,IA
Summary
Dynamic Patient Access Specialist with a proven track record at University of Iowa Hospitals and Clinics, enhancing scheduling efficiency by 60%. Proficient in EPIC software and committed to customer service excellence, I have successfully mentored new hires and streamlined workflows, significantly improving patient intake and satisfaction.
Overview
15
15
years of professional experience
Work History
Patient Access Specialist
University of Iowa Hospitals and Clinics
Iowa City, IA
05.2016 - Current
- Streamlined appointment scheduling across five outpatient clinics using the Epic system, increasing scheduling efficiency by 60%.
- Achieved over 95% on Quality Assurance calls by implementing new training protocols, boosting customer satisfaction.
- Streamlined referral work queue from 100+ to an average of 40, enhancing processing efficiency by 60%.
- Streamlined the HVC work queue process, increasing team efficiency by 80% and reducing response time by 80%.
- Collaborated with external offices and internal clinics to reduce patient intake time, addressing inquiries effectively.
- Streamlined preparatory tests and record retrieval, reducing visit wait times by 20% and enhancing patient experience.
- Streamlined workflows to confirm financial security for 150+ patients per month, enhancing appointment accessibility.
- Collaborated with Thoracic, Cardiac, and Vascular surgery teams to triage 50+ patients weekly, enhancing care efficiency.
- Mentored 10+ new hires, enhancing their onboarding experience and improving retention.
- Achieved top-ranking Support Services Specialist in performance metrics across a multi-clinic hospital.
- Earned Spot Award in 2019 for exemplary performance.
Newborn Screening Assistant
University of Iowa State Hygienic Laboratory
Ankeny, IA
08.2015 - 05.2016
- Optimized Excel spreadsheets to improve accuracy of daily missing information and streamlined inventory tracking, reducing errors by 15%.
- Collaborated with healthcare teams to deliver newborn screening results.
- Ensured 100% accuracy in Newborn Screen verification, enhancing quality assurance processes.
Logistics Executive Team Leader Training Program
Target Corporation
Dubuque, IA
08.2014 - 09.2014
- Completed leadership training program, for a team of 30 members.
- Increased sales by 15% by developing sales reports, enhancing guest service, and maintaining store aesthetics.
- Maintained proper product assortment, merchandising and inventory control.
- Facilitated the hiring of 5 logistics team members, enhancing department efficiency by 20%.
Assistant Manager
Fortune Garden Restaurant
Bettendorf, IA
06.2011 - 08.2014
- Effectively managed multiple tasks in a busy environment, enhancing customer satisfaction through excellent service.
- Swiftly resolved 90% of issues before escalation, enhancing team efficiency and customer satisfaction.
- Processed monthly payroll for over 10 employees, ensuring accurate timecard calculations and timely paycheck distribution.
- Processed and reconciled daily revenue of $1500+ in cash and credit transactions, ensuring accurate financial closure.
- Managed Facebook Business Page, reaching over 500 followers.
Executive Team Leader Intern
Target Corporation
Davenport, IA
06.2013 - 11.2013
- Supervised, developed, mentored, and motivated team members.
- Owned Merchandise Updates weekly in Food area.
- Managed store operations during openings and closings on assigned days, ensuring seamless transitions and customer satisfaction.
- Revitalized café sales by 20% by proactively improving guest survey scores from red to green.
Circulations Services Assistant
University of Iowa Main Library
Iowa City, IA
08.2011 - 05.2013
- Resolved customer inquiries for 30 patrons weekly, boosting satisfaction through effective problem-solving.
- Answered questions concerning the status and location of library materials and services for 95% inquiries.
- Retrieved and helped process materials for delivery services each week.
- Proactively identified and added 50+ books/media to Course Reserve, enhancing instructor resources and student access.
Education
Bachelor of Business Administration - Management
The University of Iowa
Iowa City, IA05-2014
Skills
- Microsoft Office Suite
- Social media management
- EPIC software proficiency
- Cisco Finesse expertise
- Data entry and management
- HIPAA compliance knowledge
- Insurance verification processes
- Patient registration systems
- Customer service excellence
- Effective communication skills
- Appointment scheduling
- Office administration
Timeline
Patient Access Specialist
University of Iowa Hospitals and Clinics
05.2016 - Current
Newborn Screening Assistant
University of Iowa State Hygienic Laboratory
08.2015 - 05.2016
Logistics Executive Team Leader Training Program
Target Corporation
08.2014 - 09.2014
Executive Team Leader Intern
Target Corporation
06.2013 - 11.2013
Circulations Services Assistant
University of Iowa Main Library
08.2011 - 05.2013
Assistant Manager
Fortune Garden Restaurant
06.2011 - 08.2014
Bachelor of Business Administration - Management
The University of Iowa