Olivia Henry
Frederick
Summary
Professional in market access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
AstraZeneca
Gaithersburg, MD
04.2024 - Current
- Established strong working relationships with physicians, nurses, and other healthcare staff to facilitate patient care needs.
- Collaborated with healthcare providers to ensure seamless patient access to services and resources.
- Developed proficiency in medical terminology and insurance verification processes to ensure accurate data entry.
- Referred patients to appropriate health care services or resources.
- Facilitated patient registration processes to enhance efficiency and accuracy.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
Admissions Coordinator
Lorien Nursing and Rehabilitation
Taneytown, MD
11.2023 - 04.2024
- Handled phone calls and emails with prospective patients and family
- Worked closely with case managers at hospitals regarding prospective patients
- Input patient information into database
- Reviewed incoming referrals for clinical approval before accepting for admission
- Coordinated patient admissions and assessments to ensure compliance with regulatory standards.
- Streamlined documentation processes, enhancing accuracy and efficiency in patient intake procedures.
- Collaborated with healthcare teams to develop tailored admission plans for new residents.
Medical Staff Services Intern
Children's National Hospital
Washington, D.C.
08.2022 - 12.2022
- Assisted supervisor in entering provider credentials into Credential Stream
- Perform credentialing, privileging and staffing support to the medical staff services team
- Completed initial appointment paperwork for new providers
- Monitored initial and expiration dates on licenses
- Contributed to team meetings by sharing insights on workflow improvements and process efficiencies.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Receptionist
Autumn Lake Healthcare, Ballenger Creek
Frederick, MD
12.2020 - 06.2021
- Maintained accurate records of all incoming calls, messages, and visitors.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Provided typing, word processing, and clerical support and assisted with special projects.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Maintained accurate patient records and confidential information in compliance with healthcare regulations.
Administrative Assistant
Law for Parents, Law Firm
Frederick, MD
05.2019 - 08.2019
- Analyzed dozens of client files and proofread material for errors weekly
- Created an organized filing system for legal documentation
- Maintained files and filing, keeping sensitive information confidential.
- Worked independently to meet deadlines
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Managed case files using legal management software, maintaining accuracy and organization.
- Assisted attorneys with document preparation, enhancing quality and reducing turnaround times.
Education
Bachelor of Science - Healthcare Management, Business Administration
Towson University
Towson, MD12.2022
Skills
- Multitasking and organization
- Microsoft Teams
- Microsoft Office Suite
- HIPAA compliance
- Customer service
- Phone and email etiquette
- Medical terminology
- Documentation accuracy
- EMR
- Professionalism and ethics
Timeline
Patient Access Specialist
AstraZeneca
04.2024 - Current
Admissions Coordinator
Lorien Nursing and Rehabilitation
11.2023 - 04.2024
Medical Staff Services Intern
Children's National Hospital
08.2022 - 12.2022
Receptionist
Autumn Lake Healthcare, Ballenger Creek
12.2020 - 06.2021
Administrative Assistant
Law for Parents, Law Firm
05.2019 - 08.2019
Bachelor of Science - Healthcare Management, Business Administration
Towson University