Ashten Richardson
Forefront Dermatology
Louisburg,North Carolina
Work Preference
Work Type
Full TimePart Time
Location Preference
RemoteHybrid
Location:
Louisburg, North CarolinaYoungsville, NC
Open to relocation:
No
Minimum Desired Compensation
$27/hr
Important To Me
Work-life balanceFlexible work hoursWork from home optionPaid time offCareer advancement
1
Language
1
Certification
9
years of professional experience
Compassionate Care Coordinator with 10 years of experience in managing complex caseloads and developing individualized care plans, seeking to leverage expertise in resource management and patient advocacy to enhance service delivery and patient outcomes.
Work History
Patient Access Specialist
1 Year- Accurately and timely scribed for all physicians assigned to
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Improved overall prior authorization approval rates by 20% within 2 offices
- Assisted first hand in all biologic's for patients from medication education to submitting prior authorizations, handling appeals, and assistance program sign ups for patients
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Managed insurance verification procedures, ensuring accuracy of patient information for seamless care delivery.
- Facilitated patient check-in processes to enhance operational efficiency and improve patient experience.
- Streamlined appointment scheduling processes, reducing wait times and enhancing patient satisfaction levels.
Medical Assistant/ Triage Nurse
2 Years 11 Months- Assisted in all prior authorizations, benefits investigations, specialty pharmacy communication, co-pay assistance programs, and biologic medication deliveries.
- Maintained IPLEDGE Rems system and North Carolina Central Center for Cancer Registry (NC CCR) records to ensure regulatory compliance within the state
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Educated 30-50 patients on treatment plans and skincare regimens, enhancing patient compliance.
- Trained new staff on clinic protocols and patient care standards, fostering team cohesion.
- Conducted routine clinical procedures, including vital signs measurement and specimen collection.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated weekly patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted in patient intake and medical history documentation, ensuring accuracy and efficiency.
- Managed scheduling for patient appointments and follow-ups, optimizing clinic workflow.
Medical Assistant
4 Years 6 Months- Triaged patients, documented PIH and chief complaints along with scribing notes for providers
- Tracked and maintained stock inventory of medication samples both otc and prescription and clinic medical supplies
- Tracked prescriptions and coordination with patients
- Assisted with training new staff in proficient 4 week training process to effectively perform job duties efficiently and maintain patient flow and keeping providers on schedule
- Prepared approximately 30-50 lab specimens for diagnostic evaluation daily.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Collaborated with dermatologists to develop patient treatment plans based on individual needs.
Education
Dental Assistant 1 - Dental Hygiene
High School Diploma
Skills
Manage Disruptive Impulses
Basic computer knowledge
Detail Oriented
Ability to multitask effectively
Professional Telephone Etiquette
Customer Service Skills
Adapt to change with flexibility
Set optimistic personable goals
Service oriented
Achievement Driven
Maintain standard of Excellence
Certification
- OSHA/HIPAA
- Certified Dermatology Tech
- Diversity & Inclusion
- Ethics & Conduct
- Laser Safety
- CPR
Languages
English
Timeline
Patient Access Specialist
Forefront Dermatology
01.2025 - 01.2026Read More
Medical Assistant/ Triage Nurse
Integrated Dermatology
02.2022 - 01.2025Read More
Medical Assistant
Family Dermatology
05.2017 - 11.2021Read More
NC Dental U
Dental Assistant 1 from Dental Hygiene
Read More
East Wake Academy
High School Diploma
Read More