Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Bocanegra

Denver,CO

Summary

To undertake tasks and assignments that will enable me to learn all the skills needed to become an effective and valued employee, broaden my experience and understanding about the company products and services so that I may provide excellent customer service.

Overview

3
3
years of professional experience

Work History

Patient Access Specialist

UC Health
Aurora, CO
08.2020 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Contacted insurance companies for patient medical billing operations.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Sales Associate

Forever 21
Thornton, CO
09.2020 - 06.2021


  • Handled cash as cashier
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding sizing or accessories
  • Processed product returns and assisted customers with other selections.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Package handler

FedEx; Denver Co
Commerce City, CO
02.2020 - 08.2020
  • Carry packages in a safe manner and Load trailers with packages
  • Followed verbal and written instructions to properly move and ship products.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Used hand-held scanners and physical logs to accurately track item movements.

Front desk

Vasa Fitness; Thornton Co
Thornton, CO
06.2018 - 01.2019
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Collected deposits, fees and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

High School Diploma -

The Pinnacle Charter School
Federal Heights, CO
04.2018

Skills

  • Database Search and Data Entry Skills
  • Helpful and Service-Oriented
  • Organized and Efficient
  • Calm and Effective Under Pressure
  • Explaining Policy and Procedures
  • Registration and Scheduling
  • Bilingual Spanish and English
  • Punctual and Hardworking
  • Verbal and Written Communication
  • Gathering Information from Patients

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Forever 21
09.2020 - 06.2021

Patient Access Specialist

UC Health
08.2020 - Current

Package handler

FedEx; Denver Co
02.2020 - 08.2020

Front desk

Vasa Fitness; Thornton Co
06.2018 - 01.2019

High School Diploma -

The Pinnacle Charter School

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Stephanie Bocanegra