Whitney Robinson
Willard,OH
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
Bon Secours Mercy Health
05.2023 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Providing excellent customer service by promptly answering patient inquiries.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Utility Clerk
Discount Drug Mart
06.2020 - 05.2023
- Prepared and processed service forms to start and stop utility services.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Completed and updated residential and commercial utility records for district customers.
- Produced letters, and reports for utility management and council members.
- Managed tax drawers, resolved variances and filed company receipts.
Education
Associate Of Applied Science - Radiological Sciences
North Central State College
Mansfield, OH05.2024
Skills
- Appointment Scheduling
- Post-Discharge Care Coordination
- Customer Service
- Patient Education
- Registration and Admissions
- HIPAA Compliance
- Phone and Email Etiquette
- Medical Terminology
- Experience with Epic Hyperspace
Timeline
Patient Access Specialist
Bon Secours Mercy Health
05.2023 - Current
Utility Clerk
Discount Drug Mart
06.2020 - 05.2023
Associate Of Applied Science - Radiological Sciences
North Central State College
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