Sheila Chitwood
Courier
Meridian,ID
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
23
23
years of professional experience
Work History
Patient Access Specialist
St Lukes boise
Boise, ID
08.2003 - 01.2022
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Communicated financial obligations to patients and collected fees at time of service.
- Assembled registration paperwork and placed identification bands on patient.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Responded to patient concerns and inquiries professionally and efficiently.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Called insurance companies and verified patient coverage.
- Obtained health, financial and religious information from patients at time of admission.
- Scheduled and implemented patient admissions and discharges.
- Helped patients obtain health care services by setting up referrals.
- Explained policies, procedures and services to patients.
Delivery Courier
Western Air Express
Boise, ID
03.1999 - 08.2003
- Coordinated parcel delivery using strong time management skills.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Documented pickups and deliveries and submitted reports after shift.
- Checked and secured package loads before deliveries.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Maintained adherence to stringent delivery deadlines.
- Documented items transported, recipient information and problems.
- Maintained delivery vehicle with regular upkeep and basic repairs.
Education
GED -
Bothell High School
Bothell, WA08.1979
Certificate - Medical Administration
Academy of Professional Careers
Boise, ID03.2002
Skills
- Patient scheduling
- Co-payment collection
- Solution implementation
- Specialist referrals
- Authorization verification
- Insurance information collection
- Patient reimbursements
- Insurance company knowledgeable
- Payment processing
- Appointment scheduling
- Regulatory compliance
- Medical billing
- Appointment confirmation
- Medical filing
- Recording histories
Timeline
Patient Access Specialist
St Lukes boise
08.2003 - 01.2022
Delivery Courier
Western Air Express
03.1999 - 08.2003
GED -
Bothell High School
Certificate - Medical Administration
Academy of Professional Careers