Cressie Patterson
Toccoa,GA
Summary
Dynamic Sales Account Manager with a proven track record at PepsiCo, excelling in client relationship building and strategic account development. Achieved significant sales growth by implementing tailored solutions and effective sales strategies. Skilled in market analysis and business development, fostering long-term partnerships that drive customer satisfaction and retention.
Overview
9
9
years of professional experience
Work History
Large Store Sales Supervisor
Coca Cola United
01.2023 - Current
- Supervised daily sales operations, ensuring adherence to company policies and procedures.
- Trained and developed a high-performing sales team, enhancing product knowledge and customer engagement skills.
- Implemented effective inventory management strategies, optimizing stock levels and reducing waste.
- Identified new avenues for expansion during strategic planning.
- Fostered relationships with key accounts, improving customer satisfaction and loyalty through personalized service initiatives.
- Monitored sales performance metrics, providing actionable insights to drive team performance improvements.
- Coordinated promotional activities, increasing brand visibility and driving revenue growth within assigned territories.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Promoted exceptional customer service by engaging clients on sales floor.
Sales Account Manager
PepsiCo
10.2018 - 05.2021
- Developed and maintained strong relationships with key clients to drive sales growth.
- Identified customer needs and provided tailored solutions to enhance satisfaction.
- Collaborated with cross-functional teams to execute promotional campaigns effectively.
- Analyzed market trends to inform strategic sales initiatives and account management.
- Implemented process improvements that streamlined account management workflows significantly.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Developed and maintained long-term relationships with key clients for sustained growth.
Small Store Sales Supervisor
Coca Cola United
01.2022 - Current
- Oversaw daily sales activities to maintain alignment with company goals.
- Trained and mentored new sales team members on product knowledge and customer engagement techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Examined sales data to uncover trends, guiding strategic decisions for promotions and product placement.
- Monitored team performance metrics, providing feedback to drive continuous improvement in sales techniques.
- Fostered relationships with key accounts, ensuring consistent communication and addressing client needs effectively.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Promoted exceptional customer service by engaging clients on sales floor.
Delivery Merchandiser
PepsiCo
01.2018 - 10.2018
- Loaded and unloaded delivery trucks, ensuring efficient product distribution.
- Organized merchandise displays according to planograms, enhancing visual appeal.
- Conducted inventory checks, maintaining accurate stock levels and minimizing discrepancies.
- Collaborated with sales teams to address customer needs and optimize product placement.
- Implemented safety protocols during deliveries, promoting workplace safety standards.
- Monitored product expiration dates, ensuring compliance with quality standards and regulations.
- Provided feedback on product performance trends, assisting management in inventory decisions.
- Resolved any discrepancies between ordered products and actual deliveries promptly to maintain high levels of customer satisfaction.
- Conducted routine maintenance checks on vehicles to ensure optimal performance while adhering to manufacturer specifications.
- Demonstrated flexibility in adapting to changing client needs or last-minute alterations in product availability or delivery schedules.
- Picked up damaged and out-of-date product, empty shells and vacant pallets.
- Developed strong relationships with store personnel, fostering trust and collaboration for efficient merchandising operations.
- Completed accurate paperwork for each delivery, maintaining detailed records of transactions for future reference.
- Ensured product quality by conducting regular inspections of merchandise during loading and unloading processes.
- Maintained a clean and organized vehicle, promoting a positive company image to customers and the public.
Transport Driver
PepsiCo
02.2017 - 01.2018
- Operated delivery vehicles to transport products efficiently and safely.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate logs of deliveries, pickups, and vehicle maintenance activities.
- Coordinated with warehouse staff to optimize loading processes for timely deliveries.
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Navigated challenging road conditions to deliver goods securely in various weather situations.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.
- Contributed to the company''s reputation as a reliable transporter, consistently meeting or exceeding performance expectations.
- Supported proper maintenance of all delivery vehicles with regular oil changes and tire rotations.
- Assisted in resolving shipping discrepancies by coordinating with warehouse staff and logistics teams.
- Conducted regular vehicle inspections, ensuring proper maintenance and compliance with safety standards.
Education
GED -
Live Oak High School
Denham Springs, LASkills
- Client relationship building
- Sales strategy development
- Lead prospecting
- Customer-oriented
- Strategic account development
- Business development
- Territory management
- Account development
- Sales forecasting
- Market analysis
- Business growth and retention
- Sales presentations
Timeline
Large Store Sales Supervisor
Coca Cola United
01.2023 - Current
Small Store Sales Supervisor
Coca Cola United
01.2022 - Current
Sales Account Manager
PepsiCo
10.2018 - 05.2021
Delivery Merchandiser
PepsiCo
01.2018 - 10.2018
Transport Driver
PepsiCo
02.2017 - 01.2018
GED -
Live Oak High School