Crimson Christian
Houston
Summary
Customer support and technical professional experienced in troubleshooting issues, resolving customer concerns, and delivering clear, effective solutions across multiple channels. Skilled at diagnosing problems, using support systems to track and manage cases, and maintaining a high level of customer satisfaction. Strong communicator with the ability to simplify technical information and adapt quickly in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Digital Customer Care Specialist
Macys
Houston
02.2025 - Current
- As a Digital Care Specialist I provide customer support across chat, email, and social media.
- I help customers with orders, returns, billing questions, and product details while keeping the experience smooth and positive.
- I utilize internal systems to track and resolve issues quickly, meet performance goals, and maintain customer satisfaction.
- I work with other teams to address concerns and improve overall service in a fast-paced retail environment.
Substitute Teacher
Child Care Career
02.2022 - 12.2024
- At Child Care Careers I applied my adaptability, conflict resolution and communication skills to help bond, interact, and teach new students daily.
- These skills helped me de-escalate situations with students and also allowed me to help parents with any concerns as well.
- I listened to all students needs and successfully resolved any problems and answered all questions.
Human Resources Associate
Amazon
03.2023 - 11.2023
- As a Human Resources professional at Amazon I was responsible for partnering with business leaders to support employee relations, technical support, talent acquisition, performance management, and workforce planning.
- Ensures compliance with labor laws and company policies while analyzing HR metrics to drive data-informed decisions.
- Leads onboarding, engagement initiatives, and HR process improvements in a fast-paced, high-volume environment.
Event Customer Service Representative
Bowlero
06.2021 - 07.2022
- As a Remote Event Sales Representative for Bowlero, my role was to assist customers in planning and booking group events such as birthday parties, corporate gatherings, and social celebrations at Bowlero locations.
- I worked with customers over phone, email, and online inquiries to understand their event needs, recommend packages, and guide them through the booking process.
- I focused on providing a great customer experience while meeting sales goals by explaining available packages, answering questions, and helping clients choose the best options for their group.
- I also managed event details in the booking system, coordinated with local center teams to ensure smooth event execution, and followed up with customers to confirm details and maintain strong relationships.
Education
Ascend -
CAP -
Biology -
Lamar University
Beaumont, TxApplied Science -
Houston Community College
Skills
- Customer Support
- Technical Troubleshooting
- Problem Solving & Critical Thinking
- Verbal & Written Communication
- CRM & Ticketing Systems
- Issue Resolution & Case Management
- Active Listening
- Time Management & Multitasking
- Adaptability in Fast-Paced Environments
- Basic Technical & System Knowledge
- Conflict Resolution
- Call Center Support
Timeline
Digital Customer Care Specialist
Macys
02.2025 - Current
Human Resources Associate
Amazon
03.2023 - 11.2023
Substitute Teacher
Child Care Career
02.2022 - 12.2024
Event Customer Service Representative
Bowlero
06.2021 - 07.2022
Ascend -
CAP -
Biology -
Lamar University
Applied Science -
Houston Community College