CRIMSON MORRIS
Garden Valley,CA
Summary
Dynamic and results-oriented professional, enhancing operational efficiency and elevating customer satisfaction. Excelled in team supervision and financial tracking, demonstrating a detail-oriented mindset and exceptional organizational skills. Achieved significant improvements in workflow and client relations through innovative management and effective communication.
Overview
8
8
years of professional experience
Work History
Office Manager + Administrative Assistant
Absolute Auto Glass
Placerville, CA
03.2021 - 01.2025
- Oversaw daily operations by managing appointments, dispatching work, supervising shop employees, and maintaining an organized office environment.
- Wrote up invoices and billed insurance companies.
- Maintained filing system for records, correspondence and other documents.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
IFP Customer Service Phone Support
Blue Shield of California
El Dorado Hills, CA
08.2020 - 03.2021
- Assisted members in navigating enrollment processes and selecting appropriate health insurance solutions.
- Handled customer inquiries by addressing questions regarding member plans and options.
- Provided clear direction to members, striving to achieve desired outcomes efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Offered resolutions to de-escalate calls and solve customer issues.
Office Manager + Administrative Assistant
Absolute Auto Glass
Placerville, CA
02.2017 - 08.2020
- Oversaw daily operations by managing appointments, dispatching work, supervising shop employees, and maintaining an organized office environment.
- Wrote up invoices and billed insurance companies.
- Maintained filing system for records, correspondence and other documents.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Server
Gold Country Retirement Center
Placerville, CA
02.2017 - 02.2018
- Guided elderly residents to their tables and took orders.
- Upheld high standards of sanitation in accordance with health department regulations.
- Delivered food orders promptly and courteously.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Stocked service areas with supplies during slow periods.
Customer Service
Denver Dans
09.2016 - 12.2016
- Operated cash registers and processed transactions accurately.
- Handled food orders efficiently, ensuring customer satisfaction.
- Conducted engaging pie-making workshops tailored for children.
- Produced and bottled homemade syrups and jams.
- Greeted customers and provided customer service.
- Provided customer service to guests during events.
Education
Highschool -
El Dorado Highschool
Placerville, Ca05.2016
Skills
- Team-Oriented Approach
- Effective Time Management
- Detail-Oriented Mindset
- Creativity
- Parts Ordering and Returns
- Billing
- Inventory control
- Team supervision
- Financial tracking
- Scheduling coordination
- Staff management
- Organizational skills
- Document management
- Operations management
- Office management
- Relationship building
- Office management software
- Clear oral/written communication
- Customer service
- Supply management
Communication Skills
Great written and verbal communication skills, openness to feedback, and active listening.
Timeline
Office Manager + Administrative Assistant
Absolute Auto Glass
03.2021 - 01.2025
IFP Customer Service Phone Support
Blue Shield of California
08.2020 - 03.2021
Office Manager + Administrative Assistant
Absolute Auto Glass
02.2017 - 08.2020
Server
Gold Country Retirement Center
02.2017 - 02.2018
Customer Service
Denver Dans
09.2016 - 12.2016
Highschool -
El Dorado Highschool
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