Cris Fitzpatrick
Vancouver,WA
Summary
Dynamic Associate with a proven track record at Walmart and Big Lots Stores, Inc., excelling in customer data analysis and satisfaction strategies. Expert in Microsoft Office suite and CAT cabling, enhancing operational efficiency and tech solutions. Demonstrated ability to increase customer loyalty through exceptional service and technical acumen, volunteering for extra shifts to support team needs.
Overview
11
11
years of professional experience
Work History
Associate
Walmart
03.2014 - Current
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Associate
Big Lots Stores, Inc.
02.2020 - 12.2024
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Applied Science - Computer And Information Systems
ITT Technical Institute
Portland, OR09-2011
Skills
Proficient with microsoft word,powerpoint,excel
Proficient with building/installing software and hardware
proficient with CAT cabling
Timeline
Associate
Big Lots Stores, Inc.
02.2020 - 12.2024
Associate
Walmart
03.2014 - Current
Associate of Applied Science - Computer And Information Systems
ITT Technical Institute
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