Cris Shields
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Head Bartender
Twin Oaks Golf & Magnolia Room
04.2017 - Current
- Deliver high-volume cocktail, wine, and beer service for 50-250+ wedding guests with speed, precision, and professionalism.
- Create signature cocktails and specialty drinks tailored to each couple's theme and preferences.
- Maintain a polished, professional appearance in line with upscale event standards while delivering warm, personal service.
- Build rapport with guests, providing memorable, personalized service from first pour to final toast.
Server
Grandview Tavern And Grille
02.2018 - Current
- Manage multiple tables and large parties while maintaining composure, accuracy, and professional demeanor.
- Anticipate guest needs, provide menu recommendations, and upsell premium items to maximize revenue.
- Coordinate seamlessly with kitchen and bar staff to ensure accurate, timely food and drink delivery.
- Build rapport with regular guests, contributing to strong customer loyalty and repeat business.
Education
Bachelor of Arts - Journalism & Mass Communication
Northern Kentucky University
Highland Heights, KY01-2002
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Suggestive selling
- Cool under pressure
- Excellent communication
- Adaptable and flexible
- Hospitality service expertise
Timeline
Server
Grandview Tavern And Grille
02.2018 - Current
Head Bartender
Twin Oaks Golf & Magnolia Room
04.2017 - Current
Bachelor of Arts - Journalism & Mass Communication
Northern Kentucky University
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