Criselda Valverde
Katy,TX
Summary
Dynamic professional with extensive experience at Katy Christian Ministries, excelling in team coordination and emergency response. Proven decision-making capacity and GPS navigation proficiency led to improved client file accuracy and streamlined communication during high-stress situations. Committed to fostering collaboration and enhancing operational efficiency through strategic planning and mentorship.
Experienced navigation specialist with strong focus on team collaboration and achieving results. Known for adaptability and reliability in dynamic environments. Skilled in route planning, risk assessment, and utilizing advanced navigational tools. Valued for problem-solving abilities and effective communication.
Navigation professional with proven track record in maritime operations. Known for precise route planning and maintaining vessel safety under challenging conditions. Committed to team collaboration and delivering consistent results. Skilled in using modern navigation technology and adaptive problem-solving.
Social Services professional skilled in case management, client advocacy, and resource coordination. Proven ability to navigate complex social systems and deliver impactful support to diverse client populations. Strong collaborator focused on achieving outcomes and adept at adapting to changing needs. Known for effective communication, problem-solving, and empathy in high-pressure environments.
Experienced with client-focused case management, offering compassionate support in social services. Utilizes strong organizational and problem-solving skills to coordinate effective service plans. Track record of building positive relationships with clients and community partners.
Overview
52
52
years of professional experience
Work History
Social Services Case Manager Navigator
Katy Christian Ministries
09.2022 - 11.2024
- Increased navigational accuracy by consistently updating and maintaining client files.
- Promoted safe navigation in restricted visibility situations through proficient use of Apricot to update financial files from clients.
- Exercised strong decision-making skills in qualifying clients for the Food Pantry Program, Social Services and the Crisis Center. Primary interface between Social services, Food Pantry and the Crisis Center advocates during high-stress emergency scenarios while adhering to company policies and procedures.
- Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Provided crisis intervention, guidance, and supportive counseling to clients.
Truancy Counselor
Houston Independent School District CEP
05.2000 - 04.2005
- Assisted students in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of student interactions, assessments, and progress notes for effective case management.
- Educated students on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved student satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided students in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help students develop healthier coping mechanisms.
- Developed individualized counseling plans for students to incorporate short-term and long-term goals.
- Worked closely with families to support students in their recovery process and strengthen relationships among family members.
- Coordinated referrals between the court and families to ensure seamless transitions for students receiving citation's for truancy.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the students for a better life.
Personnel Senior Sergeant
United States Army
10.1980 - 04.2002
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Trainer, Monitor Elite Collector( Part Time)
TeleCheck Recovery Services
02.1996 - 01.1999
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Custodial Secretary
Northside Independent School District
09.1979 - 10.1980
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Director Of Maintenance Secretary
Edgewood Independent School District
02.1973 - 12.1978
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Education
Associate of Applied Science - Social Work
Our Lady of The Lake University
San Antonio, TX11-2000
Master of Arts - Human Resources Development
Webster University
Fort Sam Houston Texas06-1995
Bachelor of Science - Business Administration/Occupation Education
Wayland Baptist University
Fort Sam Houston Texas05-1992
GED -
Edgewood High School
San Antonio Texas12-1971
Skills
- Team coordination experience
- Emergency response training
- GPS navigation proficiency
- Vessel traffic services
- Navigation
- Visual navigation methods
- Mission planning
- Decision-making capacity
- Assessment skills
- Risk assessment
- Client advocacy
Languages
Spanish
Full Professional
Timeline
Social Services Case Manager Navigator
Katy Christian Ministries
09.2022 - 11.2024
Truancy Counselor
Houston Independent School District CEP
05.2000 - 04.2005
Trainer, Monitor Elite Collector( Part Time)
TeleCheck Recovery Services
02.1996 - 01.1999
Personnel Senior Sergeant
United States Army
10.1980 - 04.2002
Custodial Secretary
Northside Independent School District
09.1979 - 10.1980
Director Of Maintenance Secretary
Edgewood Independent School District
02.1973 - 12.1978
Associate of Applied Science - Social Work
Our Lady of The Lake University
Master of Arts - Human Resources Development
Webster University
Bachelor of Science - Business Administration/Occupation Education
Wayland Baptist University
GED -
Edgewood High School
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