Crishelle Monroe

• Participated in training programs designed to improve product knowledge or enhance customer service skills.
• Met or exceeded requirements such as credit application goals and loyalty program signups with persuasive approach.
• Assisted customers in selecting fragrances, taking into consideration individual preferences and budget.
• Connected with customers using strong conversational skills to uncover needs and better target suggestions.
• Adjusted pricing and built special displays to quickly move old product.
• Resolved customer complaints promptly and professionally.
• Provided helpful advice to customers about proper care for different types of fragrances.

• Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
• Conferred with customers to understand needs and finalize purchase orders.
• Monitored progress by establishing plans, budgets and measuring results.
• Conducted market research to identify new opportunities for growth.
• Organized and stocked shelves with merchandise such as shisha tobacco flavors, coal, pipes, hoses, tongs, and other items related to the hookah making process.
• Checked on dining area to identify immediate needs and reset tables between guests.
• Ensured that all hookah pipes were filled, lit, and extinguished properly.

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• Overnight Metro Supervisor: Team of 25 (Metro & Small sort)
• Developed & Implemented New Metro Procedures to optimize workflow, and mis-load management
• Implemented New hire training and safety program
• Managed daily logistics for loaders & Drivers
• Set specific goals for projects to measure progress and evaluate end results.
• Participated in recruitment efforts by interviewing prospective candidates for open positions.
• Developed an d implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
• Implemented quality control measures, significantly reducing error rates.
• Trained new employees on company policies and procedures.

• Organized distribution, and negotiated logistics with supplier
• Streamlined The Daily processing and receiving of 5k plus packages
• $10 million in cost On a weekly basis
• Recruited and trained new employees to meet job requirements.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Implemented process improvements, resultingin an increase in operational efficiency.