Open To Work
Crisleldy Toribio
Salem Waterfront Hotel & Suites
Salem,MA
Work Preference
Desired Job Title
Front Office ManagerHotel Front Desk Supervisor
Work Type
Full Time
Location Preference
On-SiteHybrid
Location:
Salem, MA
Open to relocation:
Yes
Important To Me
Work-life balanceCareer advancementHealthcare benefits401k matchPaid sick leave
2
Languages
1
Certification
4
years of professional experience
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Work History
Front Office Manager
2 Years 7 Months- Lead a team of Front Desk staff, providing training and mentorship to enhance performance and customer engagement.
- Implement new check-in/check-out procedures, improving operational efficiency and reducing wait times for guests.
- Manage reservation systems, optimizing room allocations to maximize occupancy rates and revenue generation.
- Oversee daily front office operations, ensuring exceptional guest experiences and efficient service delivery.
- Create and manage employee schedules for the Front Desk, Maintenance and Parking Team while ensuring adequate coverage.
Hotel Front Desk Supervisor
9 Months- Answered inquiries pertaining to hotel policies and services, and resolved occupants’ complaints.
- Monitored hotel and facility revenue activity to identify trends and optimize financial performance.
- Conferred and cooperated with other managers to ensure coordination of hotel activities.
- Assigned duties to workers and scheduled shifts.
- Prepared required paperwork pertaining to departmental functions.
- Observed and evaluated staff performance to ensure compliance with policies and enhance operational efficiency.
- Collected payments and recorded data pertaining to funds and expenditures.
- Developed and implemented departmental policies and procedures to streamline operations and improve service delivery.
Education
- International Relations
Skills
Operational optimization
Staff management
Data collection
Reservation management
Revenue management
Policies and Procedures
Operational policies
Leadership
Data Gathering
Certification
CPR & First Aid certified
LANGUAGES
Spanish - Native
Native or Bilingual
English
Native or Bilingual
Timeline
Front Office Manager
Salem Waterfront Hotel & Suites
01.2024 - CurrentRead More
Hotel Front Desk Supervisor
Salem Waterfront Hotel
08.2022 - 05.2023Read More
University of Massachusetts, Boston
from International Relations
Read More