Crislen Taylor Cox
22872 Serenity Ln, Pass Christian,MS
Summary
Experienced professional with a demonstrated work history in different areas. Skilled in organization, communication, food safety, money handling, guest service and safety. My ultimate goal is to work with an established company that I will grow with and provide excellent service for many years to come.
Overview
11
11
years of professional experience
Work History
Cafeteria Manager
Harrison County School District
Gulfport, Mississippi
08.2021 - 03.2026
- Managed daily cafeteria operations for student meal services.
- Oversaw food safety and sanitation compliance in kitchen areas.
- Implemented inventory management systems for food and supply tracking.
- Ensured adherence to local health regulations during meal preparation.
- Conducted regular inspections to maintain kitchen equipment and facilities cleanliness.
- Pitched in to help cafeteria employees with various food preparation and serving tasks.
- Ordered necessary supplies for the efficient operation of the cafeteria.
- Managed daily operations of cafeteria, including customer service, food preparation and inventory management.
- Monitored cash registers at end of shift to ensure accuracy in accounting for all sales transactions.
- Trained and oriented food service employees to perform with excellence, managed day-to-day activities of subordinates and assigned responsibility for ongoing specialization areas.
- Maintained accurate records of sales transactions, inventory levels, employee performance evaluations and other operational data.
- Oversaw food preparation, verifying procedural compliance with company guidelines.
- Delegated work to staff, setting priorities and goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Hostess and Server
Cafe New Orleans
D'Iberville, Mississippi
07.2023 - 03.2025
- Greeted and seated guests in a friendly and efficient manner.
- Coordinated with servers to ensure smooth table turnover.
- Answered phone inquiries regarding menu items and dining options.
- Monitored dining area for cleanliness and guest comfort.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Took beverage orders and served drinks during peak meal times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Upsold menu items to enhance the dining experience for guests.
- Provided excellent customer service to ensure satisfaction.
Baker
Smallcakes Cupcakery & Creamery
Diberville, MS
12.2020 - 06.2021
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Placed cupcakes in pans and monitored products during baking to adjust temperature.
- Achieved Servsafe certification demonstrating food safety knowledge.
- Excellent customer service, cash handling, POS system, cleanliness, food prepping, baking.
- Controlled spoilage by managing turn movement and conducting monthly inventory.
- Provided product samples and answered inquiries for wholesale customers.
- Created visually appealing product displays to enhance customer attraction and showcase offerings.
Front of House Team Member
Chick-fil-A
Mt. Dora, FL
08.2020 - 11.2020
- Worked the drive thru, taking orders, money, and handing out food to guests at the window.
- Memorized menu and provided tailored recommendations, proactively anticipating patrons' needs and engaging in meaningful conversation.
- Adhered to national, state, and local safety, health, and sanitation guidelines to ensure guest safety and compliance.
- Monitored and replenished sauces, straws, and napkins to ensure consistent availability.
- Put food in bags and made drinks for orders.
- Read arriving order tickets, placed onto ticket track and periodically checked cooking times on orders.
- Inside restaurant was closed still due to covid so we still kept the inside clean.
- Stored food in designated containers and storage areas to prevent spoilage.
- Reported food, equipment and liquor shortages to designated personnel.
Attractions Hostess
Walt Disney Company
Orlando, FL
01.2017 - 07.2020
- Worked alongside cast members to provide excellent guest service and resolve guest issues with clear communication
- Ensured guest safety during crowded situations, including parades and firework displays.
- Responded swiftly to emergency situations, ensuring safety for guests and team members.
- Thoroughly checked guest restraints per park policy, minimizing risk of accidents.
- Managed and manipulated controls and tower position of attraction with attentiveness.
- Enacted emergency stops quickly in event of accidents or problems with attraction.
- Guided guests into following all protocols to maintain a safe atmosphere for all.
- Answered guest queries and satisfied customer concerns to improve overall customer satisfaction.
- Directed guests to other attractions, locations and events throughout the park.
- Efficiently loaded and unloaded guests from attractions, enhancing guest flow.
- Reported strange or suspicious behavior to security staff in order to keep staff and customers safe and comfortable.
- Operated the attraction with a friendly demeanor to draw in park attendees.
- Responded to guest questions about current facility events and future offerings.
- Complied with health and sanitation practices and procedures.
- Provided food service and managed attraction operations at various locations.
Cashier
Whataburger
Diberville, MS
04.2015 - 01.2017
- Operated cash register, collected payments and provided accurate change.
- Processed financial transactions with precision
- Delivered high-quality customer service during interactions
- Resolved customer complaints and escalated critical issues to ensure timely remediation.
- Worked closely with front-end staff to assist customers.
- Boosted sales by effectively recommending complementary items to enhance customer satisfaction.
- Enhanced sales potential by preparing, storing, rotating, and merchandising products at point-of-sale to optimize customer experience.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Maintained store cleanliness throughout shifts
Education
High School Diploma -
St. Patrick’s Catholic High School, Biloxi
05-2014
Some College (No Degree) - Culinary Arts/Baking and Pastry
Mississippi Gulf Coast Community College
Skills
- Cooking and baking
- Serv-safe certified
- Sanitation and cleanliness
- Kitchen safety
- Inventory management
- Health regulations management
- Opening and closing duties
- Cash handling
- Detail-oriented
- Adaptable learner
- Time Management
- Solid problem solver
- Effective communication
- Excellent customer service
- Team player
References
Cameron Ferguson-(813) 470-8820, former coworker for over 3 years from WDW
Stephine Carter- (228) 396-1455, former manager for HCSD for 3 years
Allie Mayfield- (228) 355-4966, former employee for HCSD
Brandi Kallas- (228) 861-4798, former manager at Cafe New Orleans
Achievements
- Servsafe Manager ex. 2030
- National honor society and graduated with highest honors
- 2 years varsity softball
- 4 years color guard/marching band Involvement
- The Disney College Program Feb 2017-Dec 2017
- Assistant CCD (Confraternity of Christian Doctrine) Teacher summers of 2010, 2011, 2012
Timeline
Hostess and Server
Cafe New Orleans
07.2023 - 03.2025
Cafeteria Manager
Harrison County School District
08.2021 - 03.2026
Baker
Smallcakes Cupcakery & Creamery
12.2020 - 06.2021
Front of House Team Member
Chick-fil-A
08.2020 - 11.2020
Attractions Hostess
Walt Disney Company
01.2017 - 07.2020
Cashier
Whataburger
04.2015 - 01.2017
Some College (No Degree) - Culinary Arts/Baking and Pastry
Mississippi Gulf Coast Community College
High School Diploma -
St. Patrick’s Catholic High School, Biloxi