Crismar Fernandez
9725 North Lake Creek Pkwy 2308
Summary
Proactive person, organize and responsible. Capable to understand and share every customer need and problem. Qualified to solve any inconvenience, really enjoy customer service. Passionate for innovation.
Overview
2
2
years of professional experience
Work History
Assistant Manager
The Kebab Shop
10.2022 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Production Associate
Tesla
12.2023 - 06.2024
- Ensured that all safety protocols were followed during the production process.
- Identified opportunities for improvement and implemented changes to increase productivity levels.
- Analyzed data from daily operations reports to identify areas needing attention or adjustment.
Retail Sales Expert
Clix Theraphy
06.2024 - 10.2024
- Maintained a clean and organized store environment, ensuring an enjoyable shopping experience for customers.
- Strengthened customer loyalty with exceptional service and follow-up communication.
- Conducted regular competitor analysis, staying informed on industry trends and adjusting sales strategies accordingly.
- Boosted customer satisfaction by providing personalized recommendations and assisting with product selection.
Consumer Relationship Banker
Bank of America
11.2024 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Education
English/Portuguese -
DLC
08.2024
Tourism
UNEFA
07-2022
High school -
Alejandro Sabes Petion
12.2018
Skills
- Exceptional customer service skills
- Bilingual
- Handled customer complaints
- Adaptability
- Patience and understanding
- Promoted brand image
- Computer proficiency
- Team development
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Consumer Relationship Banker
Bank of America
11.2024 - Current
Retail Sales Expert
Clix Theraphy
06.2024 - 10.2024
Production Associate
Tesla
12.2023 - 06.2024
Assistant Manager
The Kebab Shop
10.2022 - 12.2023
Tourism
UNEFA
High school -
Alejandro Sabes Petion
English/Portuguese -
DLC
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