Crismary Mejia Guillermo
Hazleton,PA
Summary
Adaptable and customer-focused professional seeking a position with a growing company, bringing strong interpersonal skills, attention to detail, and a passion for creating exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Tax Product Support
Foundever (Intuit Turbo Tax)
Remote
03.2026 - 05.2026
- Assist customers with anything regarding taxes and Turbo Tax platform. Assist customers with filling taxes, answering any questions regarding taxes, refunds, Turbo Tax softwares etc. Connect with customers via Phone and chat. *Temporary assignment*
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Admin at Immigration Asylum Shelter
Judit Inc for Garner Environmental Services
New York
08.2024 - 09.2025
- Oversaw operations on assigned floor(s), facilitating client satisfaction and support. Guided clients through processes such as asylum applications, change of venue requests, and work permit applications. Managed client intake processes and coordinated appointments for state ID, translations, and related services. Streamlined guest information management through Salesforce and Excel for improved efficiency.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
Call Center Representative
NS Outsourcing (call Center)
09.2023 - 08.2024
- Provided customer support via phone. Assisted customers with loan and vehicle-related issues. Initiated total loss claims for vehicles as necessary and guided customers through payment processes.
- Managed inbound customer calls, resolving inquiries and ensuring satisfaction.
- Collaborated with management to identify process improvements that enhance efficiency.
- Handled escalated customer issues, providing effective solutions and maintaining service quality.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Resident Advisor
Department of Homeless services (Tempositions)
New York
03.2023 - 07.2023
- Oversaw client check-in and check-out processes at the facility. Managed room assignments for clients and addressed all necessary accommodations. Performed room inspections post-curfew and coordinated meal service throughout the day. As well as assist with translations
- Facilitated conflict resolution among residents, promoting a harmonious living environment.
- Monitored compliance with safety protocols, ensuring a secure environment for all residents.
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Coordinated resources and support services for individuals experiencing homelessness.
- Monitored building security by conducting routine rounds throughout the facility.
Intake Admin
Favorite Healthcare Staffing (The Row Hotel)
New York
11.2022 - 02.2023
- Monitored assigned floor to assist clients with their needs. Maintained cleanliness of assigned floor by disposing of trash and organizing food items. Processed guest intakes efficiently.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Online Grocery Associate
Walmart
New Jersey
09.2021 - 01.2022
- Assisted customers with retail inquiries and online orders. Supported order fulfillment through picking, prepping, and dispensing curbside pickups. Provided exceptional customer service to enhance shopping experiences.
- Assisted customers with online grocery orders, ensuring accurate selections and timely fulfillment.
- Collaborated with team members to optimize order picking and packing processes.
- Implemented best practices for product quality checks before order dispatch.
- Utilized Walmart's online systems for tracking orders and managing customer inquiries effectively.
- Ensured compliance with safety protocols during all operational activities in the fulfillment center.
- Enhanced workflow efficiency by identifying areas for process improvement within the team.
Jewelry Sales Associate
Pandora Jewelry
New Jersey
05.2021 - 08.2021
- Assisted customers in selecting jewelry pieces that meet their preferences. Promoted jewelry collections through engaging displays and customer interactions. Maintained cleanliness and presentation of jewelry items as needed.
- Provided exceptional customer service, fostering positive relationships with clients.
- Assisted customers in selecting jewelry that matched personal style and occasion.
- Maintained an organized sales floor, ensuring product displays were visually appealing.
- Processed sales transactions accurately using POS systems, enhancing checkout efficiency.
- Collaborated with team members to achieve weekly sales targets through effective communication.
- Educated customers on jewelry care and maintenance, improving overall customer satisfaction.
Warehouse Team Member and Logistics Assistant
IDS Online Store
New Jersey
05.2020 - 09.2020
- Executed retail operations by accurately picking and fulfilling customer orders. Managed inventory tasks and supported logistics efforts as directed by supervisors. Collaborated effectively with global teams and management to enhance sales processes. Led retail operations, ensuring efficient order fulfillment and inventory management. Developed strategic collaborations with global team members and management to optimize logistics and drive sales performance. Successfully improved order fulfillment accuracy, contributing to enhanced retail operations. Strengthened inventory management through strategic coordination with global teams and management, resulting in increased sales efficiency.
- Managed inventory levels, ensuring accurate stock counts and timely restocking of shelves.
- Collaborated with team members to optimize order fulfillment processes and reduce delays.
- Suggested/Implemented safety protocols, resulting in a safer working environment for all staff.
- Assisted in organizing warehouse layout to enhance workflow and accessibility of products.
- Monitored equipment functionality, reporting issues promptly to minimize downtime and maintain productivity.
- Developed strong relationships with coworkers, fostering teamwork and collaboration for improved efficiency.
Education
No Degree - Criminal Justice Major
LaGuardia Community College
Queens, NYHigh School Diploma -
Williamsburg Charter High School
Brooklyn, NY06.2020
Skills
Organized
Time Management
Good with computers
Salesforce experience
Microsoft Excel/Office/Powerpoint
People Skills
Good at multitasking
Great working alone and with teams
Retail experience
Customer Service experience
Quick learner
Open minded
Call center experience (Remote; Phone & chat)
Bilingual (English & Spanish fluency)
LANGUAGES
English (Fluent)
Spanish (Fluent)
Timeline
Tax Product Support
Foundever (Intuit Turbo Tax)
03.2026 - 05.2026
Admin at Immigration Asylum Shelter
Judit Inc for Garner Environmental Services
08.2024 - 09.2025
Call Center Representative
NS Outsourcing (call Center)
09.2023 - 08.2024
Resident Advisor
Department of Homeless services (Tempositions)
03.2023 - 07.2023
Intake Admin
Favorite Healthcare Staffing (The Row Hotel)
11.2022 - 02.2023
Online Grocery Associate
Walmart
09.2021 - 01.2022
Jewelry Sales Associate
Pandora Jewelry
05.2021 - 08.2021
Warehouse Team Member and Logistics Assistant
IDS Online Store
05.2020 - 09.2020
No Degree - Criminal Justice Major
LaGuardia Community College
High School Diploma -
Williamsburg Charter High School